Senior HVAC Service Technician

Fagone Plumbing, Heating and HVAC • Full-time • Marblehead, MA, US • $40 - $50 / hour • 2m ago

About the Role

Fagone Plumbing, Heating & HVAC is looking for an experienced HVAC Service Technician to join our growing service team. This role is ideal for a skilled technician with 8-10 years of hands-on HVAC service experience who takes pride in diagnosing problems correctly, communicating clearly with customers, and delivering professional service in the home.

This is a service-focused position centered on maintenance, troubleshooting, repair, and system performance. The right candidate will be comfortable working independently, managing service calls efficiently, and representing Fagone with professionalism on every job.

Responsibilities

Diagnose, troubleshoot, service, and repair residential HVAC systems
Perform maintenance visits as part of the Fagone Service Plan
Evaluate system performance and recommend practical repair or replacement options when appropriate
Service heating, cooling, heat pump, ductless, and related comfort systems
Communicate clearly with homeowners about findings, options, and next steps
Complete accurate service notes, documentation, and job updates
Maintain a clean, organized, and professional work area and vehicle
Follow company procedures, safety standards, manufacturer guidelines, and applicable codes
Work independently while supporting the broader service team
Participate in the on-call rotation as needed

Qualifications

8-10 years of HVAC service experience required
Journeyman-level experience or above preferred
Strong residential HVAC diagnostic and troubleshooting skills
EPA Certification required
Experience servicing heating and cooling systems, including furnaces, boilers, AC systems, heat pumps, and ductless mini-splits
Ability to work independently and manage service calls efficiently
Strong customer service and communication skills
Valid Massachusetts driver’s license with a clean driving record
Professional appearance and a respectful, customer-first attitude
Ability to explain repair options clearly without high-pressure sales tactics
Experience mentoring apprentices or junior technicians is a plus

Why Join Fagone

Fagone Plumbing, Heating & HVAC is a locally owned company serving homeowners across the North Shore. We are building a service team that values professionalism, technical skill, clean work, and honest customer communication.

This position offers the opportunity to do high-quality service work for a company that is focused on long-term customer relationships, not quick transactions.

Benefits