Inside Sales Representative (HVAC/R)

Johnstone Supply South Texas • Full-time • Pharr, Texas, United States • 3w ago

Support Customers With Expertise—Where Relationships and Service Matter.

Johnstone Supply – South Texas is a locally owned HVAC/R wholesale distributor built on strong customer relationships, deep technical knowledge, and a people‑first culture. We support HVAC professionals with reliable service, industry‑leading products, and a team that takes pride in doing things the right way.

If you enjoy solving complex customer needs, building long‑term relationships, and working in a fast‑paced, team‑oriented environment, this Inside Sales Representative role may be a great fit.

About the Role

As an Inside Sales Representative, you will support customers with large or complex orders, provide technical assistance beyond standard counter sales, and serve as a trusted point of contact for key accounts. This role is essential to customer retention and satisfaction, requiring accuracy, responsiveness, and strong product knowledge in the HVAC/R wholesale environment.

What You’ll Do

Respond to customer inquiries by phone and in person, including will-call orders, special requests, delivery coordination, and timely resolution of needs within designated service timelines.
Utilize cross-reference tools and product catalogs to recommend appropriate products and alternatives, partnering with the sales team to enhance customer value through additional offerings.
Accurately process sales orders, returns, and warranty claims; complete required documentation; and ensure proper credit issuance or product disposition.
Maintain effective relationships with key accounts by understanding customer requirements, conducting regular outreach (including proactive customer calls), and anticipating future needs to support long-term partnerships and retention.
Address customer issues and complaints promptly and professionally, serving as a liaison between customers and internal departments to ensure service alignment and customer satisfaction.

What We’re Looking For

High school diploma or GED
3–5 years of experience in the HVAC/R industry
Strong interpersonal and relationship‑building skills
Clear and professional verbal and written communication abilities
Results‑oriented mindset with strong organization and time‑management skills
Ability to manage multiple priorities and perform well under pressure
Strong negotiation, analytical, and problem‑solving capabilities
Proficiency with CRM platforms and Microsoft Office (Excel, Word, Outlook)
Comfortable adapting to new technologies and systems
Dependable, punctual, self‑motivated, and accountable
Team‑oriented with a collaborative and professional approach

Why You’ll Love Working With Us

Competitive hourly pay + performance incentives + rewards program
Full benefits package: medical, dental, and vision
Employer‑paid employee medical plan
Paid time off and paid holidays
401(k) with company match
Daytime schedule — no late nights or rotating shifts
Ongoing HVAC/R product training and development
Supportive, team‑focused work environment
Stability of a locally owned business backed by a national distribution network

About Us

Johnstone Supply – South Texas supports HVAC professionals with industry‑leading products, technical knowledge, and reliable service. We offer the personal feel of a local business with the resources of a national network: