Journeyman Service Plumber

Sila Services • Full-time • Woodstock, VT • 6d ago

Total Climate Control (a Sila Services Company) is a leader in residential and light commercial HVAC and Plumbing services within the NH & VT market. Our focus on providing high-quality customer service and extraordinary service and craftsmanship over the past 25 years has lead to explosive growth. We are currently seeking Journeyman Service Plumbers to join our team!

Are you looking for stability, great benefits, advancement opportunities, and a best in class compensation plan that rewards you for your hard work? Come join the Total Climate Control team and experience what it's like to be a part of a company that also works for YOU.

Apply Today!

What's in it for you?

- Great Pay! Hourly pay plus incentives

- Affordable, high quality health, dental & vision insurance

- Health Savings Account w/ Company Contribution

- Company vehicle, gas card, cell phone, and Tablet

- Uniforms

- Paid Time Off

- Tool and boot allowance

- Parental leave

- 401(k) plan w/ company match

- Short term disability, long term disability, and company paid life insurance

- Yearly performance reviews

- Referral program

- Tuition Reimbursement

- Discounts on Verizon services

- Company on site, off-site and on-the-job training and support.

Responsibilities:

Complete plumbing upgrades, repairs and water treatment installations; be efficient and accurate.
Know how to establish customer rapport to ensure highest levels of satisfaction.
Show yourself as professional and knowledgeable to win new referrals and repeat business.
Lead customers to informed and confident buying decisions.
Maintain effective communication skills with co-workers and management.
Support the team in maintaining a safe, clean and organized job site.
Follow company policies and procedures and accurately complete all paperwork and assignments in a timely manner.
Keep company trucks clean, organized and maintain proper assigned inventory levels.
Participate actively in all company provided training and on-the-job training to master your trade.

Service Plumber Success Metrics:

Customer Satisfaction (this always comes first!): Provide clear explanations and educate customers about their plumbing systems, offering preventive maintenance tips and energy-saving recommendations. Maintain customer satisfaction rate through post-service surveys and feedback. Strive to exceed customer expectations and resolve any concerns promptly.
First-Time Fix Rate: Achieve a best-in-class first-time fix rate by accurately diagnosing issues, arriving fully prepared with necessary tools and parts, and effectively completing repairs during the initial service call.
Response Time: Respond to service requests within Total Climate Control's defined time frame. Timely response ensures customer comfort and builds trust.
Service Revenue Generation: Diagnose and troubleshoot plumbing issues, recommending appropriate solutions and discussing options with customers. Consistently meet or exceed monthly service revenue targets, contributing to the company's financial growth and success. Identify opportunities for upselling and cross-selling additional services, products, or maintenance plans to customers during service visits.
Service Agreement Enrollment: Successfully enroll customers in Total Climate Control's service agreements, promoting long-term customer relationships and recurring revenue.
Productivity and Utilization: Maintain a high level of productivity by efficiently managing work orders, minimizing downtime, and maximizing billable hours.
Technical Excellence: Diagnose common and diverse plumbing emergencies efficiently and accurately and perform plumbing services. Demonstrate continuous improvement in technical skills and knowledge through training, certifications, and staying updated on industry best practices.
Inventory Management: Keep track of service vehicle inventory and parts stock, ensuring accuracy and minimizing unnecessary expenses due to missing or overstocked items.
Safety Adherence: Maintain a perfect safety record by following all safety protocols and guidelines. Ensure zero safety incidents or accidents within the performance period.
Documentation Accuracy: Maintain accurate and up-to-date records of service calls, work performed, and parts used in the Service Titan platform.
Team Collaboration: Collaborate effectively with team members, sharing knowledge and assisting colleagues as needed. Strive to maintain a positive team dynamic and contribute to a supportive work environment.
Professionalism and Communication: Uphold professional communication and appearance at all times when interacting with customers to ensure a five-star customer service experience.
Attendance and Punctuality: Maintain a consistent record of punctuality and attendance, arriving at scheduled appointments on time and adhering to the assigned work schedule.
Additional duties as assigned

$28 - $40 an hour

Compensation includes a lucrative hourly wage plus performance incentives.

Come join one of the fastest growing Home Services companies in NH & VT! Apply Today!

About Sila Services

Sila Services is a leading home services platform, operating more than 30 company locations throughout the Northeast, Mid-Atlantic, and Midwest. The companies of Sila Services, with a history of service excellence dating back to the early 1900s, offer a complete range of residential and commercial services in HVAC, plumbing, electrical, water treatment, and indoor air quality. The company's foundations are based upon building the best service and installation teams and empowering them to deliver distinctive repair, replacement, and maintenance services that ensure truly outstanding customer satisfaction.

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