Service Technician I

Service Experts • Full-time • Clifton Park, NY, US • 8h ago

Welcome!

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Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for unlimited professional growth. Join us and become an EXPERT!

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Works under minimal supervision to perform residential and/or light commercial service and maintenance calls 
Analyzes, diagnoses, and resolves customer problems in a courteous, professional, timely, and accurate manner 
Diagnoses and performs services on heating, air conditioning, ventilation, and refrigeration equipment as well as accessories in an accurate and timely manner 
Inspects equipment and performs diagnostics on equipment to identify potential problems to prevent premature and unexpected breakdowns or callbacks 
Completes routine maintenance and equipment cleaning as needed or required 
Responsible for delivery and removal of parts and equipment needed to complete service work 
Using hand-held device records all required information on customer call. Completes all forms and paperwork in a neat, timely, complete, and accurate manner. Collects payment from customer. 
Communicates with dispatch, while on duty, to ensure dispatcher has an accurate status report of activities and availability 
Responsible for delivery of excellent customer service and sustaining high levels of customer satisfaction 
Promotes products and services to the customer. Calls Sales and Service Coordinator with specifics on replacement product sales leads generated from customer service visit. 
Ensures company property, vehicles, and tools are being used, maintained, and properly accounted for 
Represents the company professionally, honestly, and ethically in all business matters and activities 
Follows standard procedures and process, ensures that the company vehicle is properly stocked, returns defective warranty parts to the branch, and orders/replenishes vehicle stock as needed 
Performs similar/other duties as needed or assigned 
Regular, reliable attendance

Health & Safety Roles And Responsibilities

Reports any unsafe acts, conditions and hazards to direct supervisor/manager immediately
Reports any contravention of legislation or company policy, procedure or program to direct supervisor/manager immediately
Corrects substandard acts or conditions within area of control
Uses and maintains appropriate personal protective equipment (PPE) as prescribed by company program(s) or procedure(s)
Never removes or renders ineffective safety guards, devices, or clothing prescribed to be in place or worn
Complies with the general rules as prescribed by company program(s) procedure(s)
Operates devises or equipment as prescribed by company program(s) or procedure(s)
Participates in any safety initiatives, teams, or committees
Reports all injuries or incidents as prescribed by company program(s) or procedure(s) immediately
Provides input on developing safety initiatives and plans to eliminate exposures that could cause accidents
Does not perform act that may endanger the safety or well-being of others
Does not engage in any pranks, contests, or rough boisterous behavior
Works in compliance with applicable legislative requirement

Qualifications

High school diploma or GED with additional training and 2 to 5 years’ experience in HVAC with technical training certification required 
Must possess all valid licensing or certification as required by federal, state, provincial, or local governmental laws or regulations for the geographical work area 
EPA and safety certifications required 
Skilled at servicing heating, air conditioning, and ventilation equipment as well as related accessories 
Proficient mechanical aptitude and the ability to operate all necessary tools and equipment 
Proficient and able to operate all necessary tools and equipment to perform various service projects 
Proficient at reading wiring diagrams and troubleshooting problems with electrical, refrigerant and duct systems on HVAC equipment 
Proficient and able to properly start up and balance airflow and to properly align belts and pulleys on all systems with little to no supervision 
Proficient and able to install a basic duct fitting 
Proficient at troubleshooting and repairing electronic air cleaners, refrigeration systems, hot water systems, steam boiler systems, humidifiers, and related equipment with little to no supervision 
Effective communication skills to communicate with customer and resolve customer issues, complaints, or concerns 
Effective and efficient time-management and organizational skills 
Valid driver’s license with acceptable driving record 
Available to work flexible hours and on-call shifts as needed 
Ability to stand and walk and to climb ladders and attic stairs and to maneuver in attics, basements, and crawl spaces to access HVAC units. Ability to continually climb, balance, stoop, kneel, crouch, and/or crawl. 
Ability to work in a variety of environmental conditions, including but not limited to the following: hot, cold, outdoor, indoor, dry, humid, slippery surfaces, heights, and congested areas 
Ability to safely climb 300lb load capacity rated ladders with a 30lb tool belt 
Natural or corrected vision to see and focus for close, distance, peripheral vision with normal depth perception 
Ability to lift up to 75 pounds and ability to lift and carry items weighing up to 50 pounds

Annual Compensation Range: $52,200.00 - $66,500.00

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Minimum Experience: 2+

Years Minimum Education: High School Diploma/GED

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Service Experts Heating & Air Conditioning is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

The job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of Service Experts.

Service Experts is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request an accommodation, please email [email protected]