Area Service Technician - Midwest

Spartan Chemical Company, Inc. • Full-time • Chicago, Illinois, United States • $55,000 / year • 1d ago

Position Summary

The Area Service Technician (AST) is responsible for the installation, maintenance, and performance of Spartan chemical dispensing systems across an assigned territory.

This role is primarily focused on new system installations (60%) and preventative maintenance (40%), with end-user training delivered as part of the installation process.

Territory responsible Greater Chicago Area Coverage: Wisconsin, Illinois, Michigan, Indiana, Eastern Iowa.

The AST plays a critical role in the transition from sales to service, ensuring that all commitments made during the sales process are executed accurately and professionally.

This is a highly customer-facing role. The AST is regularly on-site with end users and is responsible for delivering a professional, clear, and confident experience that reinforces trust in Spartan products and services.

Key Responsibilities

1. Equipment Installation (Primary Focus – 60%)

Install dilution control, laundry, and warewash systems in a variety of customer environments
Execute installations efficiently, accurately, and to Spartan standards
Ensure all systems are fully operational, tested, and validated prior to completion
Deliver on-site end-user training during installation to ensure proper usage and safety
Complete all installations on time with zero preventable callbacks

2. Preventative Maintenance (40%)

Perform scheduled maintenance to ensure consistent system performance
Identify and resolve potential issues before they lead to downtime
Maintain equipment reliability and reduce emergency service needs

3. Troubleshooting & Technical Problem Solving

Diagnose and resolve mechanical, electrical, and system-related issues
Program washers and chemical dispensing systems as required
Apply strong problem-solving skills in dynamic, real-world environments
Take full ownership of issues until fully resolved

4. Customer Interaction & Communication (Critical)

Serve as the primary on-site representative of Spartan during installations and service visits
Communicate clearly and professionally with end users, operators, and facility staff
Build trust by explaining system functionality, usage, and expectations in a practical, understandable way
Deliver hands-on training that ensures users are confident operating the system
Handle questions, concerns, and issues with professionalism and respect

Important: This role requires regular interaction with blue-collar workforces. Success depends on the ability to communicate clearly, respectfully, and effectively in real-world working environments.

5. Territory & Inventory Management

Manage daily schedule using a shared calendar, adapting to changes in real time
Maintain inventory of installation and maintenance parts (tubing, labels, dispensers, etc.)
Ensure readiness to complete jobs efficiently without delays

6. Collaboration & Execution Support

Work closely with Regional Managers (RMs) to support new business implementation and account retention
Communicate proactively on installation timing, issues, and customer needs
Ensure the successful execution of new business by delivering on all commitments made during the sales process

What Success Looks Like

Installations are completed quickly, correctly, and without preventable errors
Zero or minimal callbacks due to installation quality
Customers are confident using systems immediately after installation
Strong, professional interactions with end users that reinforce trust
High responsiveness and alignment with Regional Managers
Territory is managed with high productivity and organization

Core Competencies

Technical Skills

Strong mechanical aptitude with hands-on experience in:
Plumbing systems
Basic electrical work
Chemical dispensing or similar equipment
Ability to program washers and dispensing systems
Advanced troubleshooting and problem-solving skills

Customer-Facing Skills (Non-Negotiable)

Ability to communicate clearly and effectively with frontline, blue-collar end users
Comfortable engaging with customers throughout the day—not just completing technical tasks
Able to explain systems in a simple, practical, and confident manner
Professional demeanor that reflects Spartan’s brand in the field

Work Style & Execution