Virtual Electrician

HomePro • Full-time • Carrollton, Texas, United States • $25 - $30 / hour • 3m ago

Position Summary

HomePro is seeking an experienced Virtual Electrician to join our growing technical support team. In this on-site role, you'll provide expert troubleshooting, diagnostics, and guidance for residential electrical systems, smart home integrations, and related equipment. You will work closely with field technicians, dispatch, and customer service to resolve issues, support installations, and ensure safe outcomes. This position blends hands-on electrical knowledge with strong communication and customer service skills to support both customers and technicians from our office.

Our benefits include:

Full-time role with competitive pay
401(k) with company contribution
Comprehensive health, vision, and dental benefits after 60 days
Generous Paid Time Off and paid company holidays
Employee discounts on HomePro products and services
Ongoing technical training and professional development
Access to on-site facilities and collaborative work environment

What You'll Do

In-Office Troubleshooting: Provide timely, expert troubleshooting and technical support for residential electrical issues, smart home devices, low-voltage systems, and installation inquiries in an office setting.
Field Support Coordination: Support field technicians by diagnosing complex issues, validating findings, and recommending repair steps or parts needed; coordinate with dispatch for efficient scheduling of on-site visits.
Customer & Technician Guidance: Communicate clearly with homeowners and technicians to explain diagnoses, safety considerations, and step-by-step solutions in plain, non-technical language when needed.
Testing & Verification: Perform bench testing, equipment checks, and verification of components and assemblies to determine functionality and confirm resolutions prior to dispatch.
Documentation: Create accurate, detailed records of diagnostic steps, recommendations, parts used, and resolutions in the company CRM and knowledge base.
Knowledge Sharing: Contribute to and maintain internal troubleshooting guides, standard operating procedures, and training materials to improve team effectiveness.
Safety Prioritization: Identify hazardous conditions, provide immediate safety guidance, and escalate to licensed field technicians or emergency services when appropriate; adhere to company safety policies and local codes.
Other duties: Perform additional responsibilities as assigned by management.

What We're Looking For

Minimum high school diploma or equivalent; technical certification, licensed electrician, or equivalent military electrical experience preferred
Proven hands-on experience with residential electrical systems, smart home integrations, or related technical support roles
Strong verbal communication and active listening skills; able to translate technical details into clear guidance for customers and colleagues
Excellent customer service mindset with patience and empathy when assisting homeowners and technicians
Ability to troubleshoot systematically, use diagnostic tools, and prioritize safety when evaluating electrical concerns
Comfortable using multiple computer systems, CRM tools, and test equipment while documenting findings
Detail-oriented with strong documentation, organization, and time-management skills
Dependable team player who can work effectively in an office environment and collaborate across departments

Preferred Qualifications

Licensed electrician (journeyman or higher) or equivalent field experience
Experience with home automation platforms, low-voltage systems, networking, or home security equipment
Previous technical support, dispatch, or field service experience
Familiarity with local electrical codes, safety standards, and best practices

Schedule

Full-time, in-office position
Monday through Friday, standard business hours; occasional early or late shifts may be required
May include participation in an on-call rotation or extended hours during peak demand

Physical & Work Requirements

Ability to stand, walk, and work in a workshop or office environment; occasional bending or kneeling for equipment access
Ability to use hand tools, test equipment, and perform bench work
Ability to lift up to 50 pounds occasionally for equipment handling and inventory tasks
Comfortable working at a computer for documentation and communication tasks

Why Join HomePro?

Competitive compensation and benefits package
Opportunities for career growth within a leading residential technology and electrical company
Supportive, team-oriented culture focused on training, safety, and collaboration
Chance to make a meaningful impact by supporting safe, efficient resolutions for homeowners and field teams

HomePro is committed to creating an inclusive, gender-neutral workplace. We encourage applicants of all backgrounds and experiences to apply. Apply today to become part of a company dedicated to innovation, safety, and exceptional customer service.

Job Type: Full-time

TX DPS: B09309 - Fire License: ACR-1757869 M#228511 - Electrical: TECL#32568