Area Service Manager

Spartan X LLC • Full-time • Remote (United States) • 2m ago

About SpartanX LLC

At SpartanX, our approach is straightforward: we pair top-of-the-line solar technology with unmatched value. We deliver reliable solutions for homeowners while empowering our teams to grow, lead, and make a lasting impact. To be a Spartan means to lead with purpose, embrace challenges, and create meaningful change. Our mission is driven by innovation, integrity, and a commitment to excellence in solar energy. Join our community of professionals shaping the future of clean energy, where every project reflects our promise of Solar Done Right.

We're seeking an experienced Area Solar Service Manager to remotely lead and support our team of Solar Service Technicians across an assigned region. This role is responsible for driving performance, coaching technicians, resolving escalated service challenges, and ensuring every customer receives exceptional post-installation support.

The ideal candidate is an experienced leader with a strong background in residential solar operations who understands how to motivate teams, solve problems, and keep service operations running efficiently.

What You'll Do

Team Leadership

Lead, coach, and develop a team of Solar Service Technicians across an assigned region
Conduct regular one-on-one meetings, performance reviews, and coaching sessions
Monitor technician productivity, quality, and key performance metrics
Provide support and guidance to technicians throughout the workday
Foster a culture of accountability, safety, professionalism, and continuous improvement

Service Operations

Oversee daily service operations to ensure work orders are completed efficiently and on schedule
Partner with Dispatch, Customer Experience, Engineering, and the Electrical Service Center (ESC) to resolve service issues
Prioritize escalated service requests and assist with complex problem resolution
Remove operational roadblocks that impact technician productivity
Ensure service documentation is accurate, complete, and submitted on time

Customer Satisfaction

Support the resolution of escalated customer concerns
Ensure service technicians deliver an exceptional customer experience
Monitor service quality and identify opportunities for operational improvement
Drive timely completion of warranty, maintenance, and corrective service work

Operational Excellence

Analyze service metrics and identify trends affecting performance
Develop action plans to improve efficiency, response times, and first-time fix rates
Assist with recruiting, onboarding, and training new Service Technicians
Promote adherence to company policies, safety standards, and operational procedures

What We're Looking For

5+ years of residential solar experience
Previous leadership experience managing field technicians or service teams
Strong understanding of residential solar systems and electrical troubleshooting
Proven ability to lead and motivate remote teams
Excellent communication and conflict resolution skills
Strong organizational and time management abilities
Ability to prioritize multiple service issues in a fast-paced environment
Experience using CRM, field service management, and project management software
Proficiency with Microsoft Office and Google Workspace

Preferred Qualifications

Journeyman or Master Electrician license preferred
Previous experience managing remote service operations
NABCEP certification is a plus
Experience with Enphase, SolarEdge, Tesla, and other residential solar technologies
Multi-state service management experience preferred

What We Offer

Competitive salary based on experience
Fully remote position
Monday–Friday schedule
Leadership role with opportunities for advancement
Collaborative team environment
Ongoing professional development and leadership training

Why SpartanX?

Our Service Technicians are the face of SpartanX after installation, and they deserve strong leadership behind them. As a Area Solar Service Manager, you'll provide the coaching, direction, and support that empowers technicians to succeed while ensuring homeowners receive exceptional service every step of the way.

If you're a leader who thrives on developing people, improving operations, and delivering outstanding customer experiences, we'd love to hear from you.

Solar Done Right.

Legal Disclaimer

SpartanX is an Equal Opportunity Employer that values workplace diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or protected veteran status and will not be discriminated against based on disability. For more information, please visit www.eeoc.gov.