General Manager - Oregon Journeyman Plumber

Roto-Rooter • Full-time • Eugene, Oregon, United States • $70,000 - $150,000 / year • 1w ago

Plumbing Manager – Oregon Journeyman Plumber

A valid Oregon Journeyman Plumber License is required. A Commercial Driver’s License is a plus.

Build Your Career in Eugene

We are looking for an experienced Plumbing Manager to lead our plumbing service operation in Eugene and the surrounding Lane County area.

This is an excellent opportunity for a licensed plumber who wants to move into a leadership role while remaining connected to the trade. You will help develop local plumbers, improve the customer experience, and build a strong, dependable service team serving homes and businesses throughout the Eugene-Springfield community.

Eugene offers a strong sense of community, easy access to the outdoors, and a great quality of life in the heart of the Willamette Valley. This position is ideal for an experienced plumbing professional looking for a stable, long-term opportunity with room to make a meaningful impact.

What You’ll Do

Lead the daily operations of our Eugene plumbing service team.
Manage plumbers, drain technicians, apprentices, helpers, and field employees.
Coordinate schedules and job assignments throughout Eugene, Springfield, and surrounding Lane County communities.
Ensure urgent plumbing, sewer, drain, water heater, mainline, and water-loss calls receive prompt attention.
Support technicians with difficult diagnoses and complex plumbing problems.
Visit job sites to inspect work, provide technical assistance, and ensure quality standards are met.
Review plumbing repairs, water heater installations, repipes, sewer replacements, drain cleaning, excavation, and commercial projects.
Ensure work complies with Oregon plumbing codes, permit requirements, safety standards, and company procedures.
Review estimates, invoices, job notes, photographs, and project documentation.
Help technicians communicate clearly with customers and provide appropriate repair and replacement options.
Monitor productivity, workmanship, close rates, average ticket, callback rates, customer reviews, and attendance.
Conduct regular team meetings, safety discussions, and technical training.
Recruit, train, coach, and develop local plumbers and apprentices.
Perform ride-alongs and provide hands-on field coaching.
Create a positive workplace built around teamwork, accountability, and professional growth.
Address employee performance and customer-service concerns promptly and professionally.
Help resolve escalated customer concerns and protect the company’s reputation in the local community.
Maintain proper staffing levels based on seasonal demand and service needs.
Coordinate service vehicle assignments, maintenance, inspections, and repairs.
Oversee tools, equipment, materials, and warehouse inventory.
Ensure service vehicles are clean, organized, properly stocked, and ready for work.
Manage sewer cameras, drain machines, hydro-jetters, pumps, and excavation equipment.
Enforce safety standards and conduct job-site inspections.
Review open estimates and ensure customers receive timely follow-up.
Assist with commercial job walks, estimating, and local business development.
Build relationships with homeowners, property managers, contractors, and commercial customers.
Monitor labor costs, material expenses, overtime, fuel usage, and department profitability.
Reduce callbacks, warranty work, unnecessary overtime, and wasted materials.
Identify ways to improve efficiency, customer satisfaction, employee retention, and revenue.
Participate in an on-call management rotation when necessary.
Provide hands-on plumbing support when operationally needed.

What We’re Looking For

Current and valid Oregon Journeyman Plumber License.
At least five years of professional plumbing experience.
Previous experience leading plumbers, technicians, apprentices, or skilled-trade employees.
Strong knowledge of residential and commercial plumbing systems.
Knowledge of Oregon plumbing codes, permits, inspections, and safety requirements.
Ability to diagnose complex plumbing, sewer, drain, and water-service problems.
Strong leadership, organization, communication, and problem-solving skills.
Ability to coach employees while maintaining clear expectations and accountability.
Experience reviewing estimates, job costs, invoices, labor performance, and operating reports.
Valid driver’s license with an acceptable driving record.
Ability to pass applicable background, motor vehicle, and drug screening requirements.
Willingness to work occasional evenings, weekends, or emergency hours when needed.

Preferred Qualifications

Commercial Driver’s License.
Oregon Supervising Plumber License.
Experience managing a plumbing, drain-cleaning, excavation, or home-service business.
Experience with sewer cameras, hydro-jetting, excavation, trenchless repair, water mitigation, or commercial plumbing.
Experience with scheduling, dispatching, estimating, or field-service software.
OSHA, excavation safety, confined-space, backflow, or other industry certifications.
Experience managing fleet operations, inventory, budgets, labor costs, and profitability.

Compensation and Benefits

Annual salary of $70,000–$100,000, depending on qualifications, licensing, experience, and management background.
Potential performance-based bonus opportunities.
Company vehicle or vehicle allowance.
Medical, dental, and vision insurance.
Paid vacation and holidays.
Retirement plan.
Company-provided phone, tablet, uniforms, and necessary equipment.
Continuing education and licensing support.
Career advancement opportunities.
Stable, year-round work in the Eugene-Springfield area.

Why Join Our Eugene Team?

This is more than a desk-management position. You will have the opportunity to build a strong local team, mentor the next generation of Oregon plumbers, and help provide dependable service to the community.

We are looking for a hands-on leader who takes pride in quality workmanship, treats customers and employees with respect, and wants to build a long-term career in Eugene.

We are an equal opportunity employer. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other legally protected status.

Pay: $70,000.00 - $150,000.00 per year

Work Location: Hybrid remote in Eugene, OR 97402

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