Customer Service Representative

Reid Heating & Air • Full-time • Rock Hill, South Carolina, United States • $17 - $20 / hour • 5d ago

About the job

Company Description We are an HVAC service provider serving the Rock Hill, SC area, specializing in the service, repair, and maintenance of furnaces, air conditioning systems, heat pumps, ductless units, and geothermal systems. Our team focuses on delivering reliable, high-quality residential and light commercial HVAC solutions for local customers. We prioritize safety, efficiency, and comfort in every job we perform. Team members work in a customer-focused environment where professionalism and technical excellence are highly valued.

Role Description This is a full-time, on-site Customer Service Representative role based in Rock Hill, SC. The Customer Service Representative will handle inbound and outbound calls, schedule service and repair appointments, and provide timely information about HVAC services to customers. Daily responsibilities include answering customer inquiries, updating and maintaining customer records, coordinating with technicians and dispatch, and following up to ensure customer needs are met. The role also involves resolving basic concerns, communicating service options clearly, and supporting a smooth workflow between the office and field teams. This position requires consistent attendance, a professional demeanor, and the ability to work in a fast-paced office environment.

Qualifications

Demonstrated skills in customer service and customer support, with the ability to manage phone calls and inquiries effectively.
Experience contributing to customer satisfaction and customer experience through clear communication and problem-solving.
Ability to work collaboratively as part of a customer service representatives team in an office or service-based environment.
Strong verbal and written communication skills, including active listening and a courteous, professional phone manner.
Basic computer proficiency, including working with scheduling software or CRM systems and accurate data entry.
Organizational skills and attention to detail when managing appointments, service orders, and customer records.
Prior experience in HVAC, home services, or a related field is beneficial but not required; willingness to learn technical terminology is important.
High school diploma or equivalent; additional training in customer service or office administration is a plus.

Requirements added by the job poster