Product Training Specialist

Carrier • Charlotte, North Carolina, United States • 1d ago

About Carrier

Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, lifesaving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow on Carrier social media at @Carrier.

Job Description

The Product Training Specialist is responsible for delivering technical training to Carrier’s commercial HVAC technicians on the operation, maintenance, troubleshooting, and repair of applied HVAC systems. This includes air- and water-cooled equipment, centrifugal, screw, and scroll compressors, air handlers, and related components such as pumps, heat exchangers, and coolant distribution units (CDU).

This role plays a key part in developing Carrier’s technical workforce, with a particular focus on data center systems and applications. The specialist partners with internal teams and external stakeholders to design, develop, and deliver effective learning solutions, while supporting key training delivery platforms to meet internal customer needs.

Key Responsibilities

Collaborate with cross-functional teams and subject matter experts to identify training needs and develop appropriate technical learning solutions
Design, maintain, and deliver training materials, including presentations, microlearning videos, job aids, and procedural documentation
Serve as a proficient user of the Learning Management System (Totara), supporting course enrollment, virtual facilitation, and issue resolution
Maintain accurate training records and schedules within the LMS
Monitor learning and development trends and benchmark best practices to continuously improve training offerings
Support the maintenance and readiness of training labs and instructional equipment

Required Qualifications

High School Diploma or GED
4+ years of commercial HVAC industry experience including installation, operation, maintenance, or service
2+ years of experience delivering technical instruction, with demonstrated technical aptitude and effective use of instructional technology
Travel up to 30% is required

Preferred Qualifications

Bachelor’s degree with 5+ years of relevant HVAC experience, or equivalent combination of education and experience
5+ years of technical instruction preferred
HVAC field service experience preferred
Knowledge of data center systems and applications preferred
Advanced proficiency in Microsoft Office application

Pay Range

The annual salary for this position is between $79,000.00 - $158,000.00 annually. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate.

Other Compensation

This position may be entitled to short-term cash incentives, subject to plan requirements. 

Benefits

Employees are eligible for benefits, including:

Health Care Benefits: Medical, Dental, Vision; Wellness incentives
Retirement Benefits
Time off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation
Disability: Short-term and long-term disability
Life Insurance and Accidental Death and Dismemberment
Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account
Tuition Assistance

To learn more about our benefits offering, please click here Work with us | Carrier Corporate. The specific benefits available to any employee may vary depending on state and local laws and eligibility factors, such as date of hire and the applicability of collective bargaining agreements.

Carrier EEO Statement and Accommodations Process

Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status or any other applicable state or federal protected class. Carrier provides affirmative action in employment for qualified individuals with a Disability and Protected Veterans in compliance with section 503 of Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.

If you require a reasonable accommodation to complete the application process, participate in an interview, or otherwise engage in the hiring process, please contact us at [email protected]. We will make every effort to meet your needs in accordance with applicable laws.

Application Deadline

Applications will be accepted for at least 3  days from Job Posting Date: 27 July 2026

Job Applicant's Privacy Notice

Please click on the link to review the Job Applicant Privacy Notice.

Use of AI

Technology-enabled tools may support parts of the recruitment process, with oversight by people.