General Manager – Plumbing & HVAC Operations

Kay Plumbing Heating & Cooling • Full-time • Lexington, South Carolina, United States • $86,000 - $120,000 / year • 2w ago

Lead a Growing Company. Build a High-Performance Team. Make a Lasting Impact.

Kay Plumbing, Heating & Cooling
Lexington, SC | Full-Time | Executive Leadership

Competitive Compensation + Performance Bonuses + Profit Sharing + Company Vehicle + Benefits

This Is Not Just Another General Manager Position.

We're searching for a proven leader who thrives on building teams, improving operations, increasing profitability, and creating an exceptional customer experience.

This role is ideal for someone who enjoys developing people, making data-driven decisions, improving systems, and holding teams accountable to high standards.

If your goal is simply to "manage," this probably isn't the right opportunity.

If your goal is to help build one of South Carolina's premier home service companies, keep reading.

About Kay Plumbing, Heating & Cooling

Kay Plumbing, Heating & Cooling is a locally owned residential and commercial service company serving the Midlands of South Carolina.

We've built our reputation through honest service, quality workmanship, and outstanding customer care. As we continue to grow, we're investing in leadership that can help us scale while maintaining our culture and commitment to excellence.

We're looking for a General Manager who thinks like an owner and is passionate about developing high-performing teams.

Key Responsibilities

You'll oversee the daily operations of our Plumbing and HVAC divisions while working closely with ownership to execute the company's strategic vision.

This position carries responsibility for operational performance, profitability, employee development, and customer satisfaction.

Lead all Plumbing, HVAC, Operations, and Office teams
Own the company's P&L, budgets, and financial performance
Drive weekly revenue, profitability, cash flow, and KPI results
Hold department managers accountable for performance and company goals
Improve technician productivity, efficiency, and customer satisfaction
Recruit, coach, mentor, and develop high-performing leaders and teams
Implement and enforce SOPs, KPIs, and best practices
Build a culture of accountability, teamwork, and continuous improvement
Ensure an outstanding customer experience across every department
Partner with ownership on strategic growth while reducing owner involvement in daily operations
Build systems that allow the business to operate successfully

Success in This Position Means

Growing revenue without sacrificing quality
Improving technician productivity and efficiency
Developing strong department leaders
Maintaining excellent customer reviews
Building a culture of accountability and continuous improvement
Delivering consistent financial results
Assuming full responsibility for profit and loss-related activities.

What We're Looking For

We're seeking a leader who has demonstrated success managing service businesses - not simply supervising employees.

Ideal qualifications include:

Minimum of a bachelor’s degree preferred
Five-plus years’ experience in managing Plumbing, HVAC, Electrical, or similar home service businesses
Strong financial and business acumen
Ability to interpret KPIs, financial statements, and operational reports
Experience coaching managers and developing future leaders
Excellent communication and conflict-resolution skills
Excellent verbal and written communication skills including the ability to interact professionally within all levels of the organization.
Ability to delegate responsibility and develop leadership skills in other team members.
Strong organizational and decision-making abilities

Compensation & Benefits

We believe exceptional leaders should be rewarded accordingly.

Compensation

Competitive base salary
Performance-based bonus program
Profit-sharing opportunities
Future executive growth opportunities

Benefits

Company vehicle
Health Insurance
Dental Insurance
Vision Insurance
Employer-paid emergency medical plan
Retirement plan with 3% company match
Paid vacation
Paid holidays
Continuing leadership development
Professional training
Tuition reimbursement for approved leadership programs
Employee discounts

Our Leadership Philosophy

We believe great companies are built by great leaders.

That means:

Leading with integrity
Making decisions using facts and data
Developing people instead of simply managing them
Creating accountability without creating fear
Building systems that allow employees to succeed
Never settling for "good enough"

If those principles align with how you lead, we'd like to meet you.

Why Join Kay Plumbing?

You'll have the opportunity to help shape the future of a rapidly growing company where your ideas matter, your leadership has a direct impact, and your success is recognized.

This isn't a maintenance role.

It's an opportunity to build something meaningful.

Apply Today

If you're an experienced operations leader ready to take ownership of results and help lead a growing company to the next level, we'd love to hear from you.

Apply through Indeed or send your resume to: [email protected]

Pay: $86,000.00 - $120,000.00 per year

Work Location: In person