Customer Service Representative

Ogre and Above Plumbing & Electrical • Full-time • Piedmont, South Carolina, United States • $16 - $23 / hour • 3d ago

About Us

Ogre & Above Plumbing & Electrical is a family-owned plumbing and electrical company proudly serving Greenville and the surrounding Upstate South Carolina communities. With more than 25 years in the industry, we take pride in providing dependable service, quality workmanship, and an exceptional experience for every customer.

We believe a great customer experience starts before a technician ever arrives at the door. We are looking for a friendly, organized, dependable, and motivated Customer Service & Dispatch Coordinator to help keep our customers, technicians, and office team connected.

Position Overview

This position plays an important role in the day-to-day operations of our company. You will be one of the first points of contact for our customers while also helping coordinate our plumbing and electrical technicians throughout the day.

The ideal candidate is an excellent communicator who is comfortable on the phone, stays organized in a fast-paced environment, takes initiative, and can confidently handle customer questions and concerns.

Responsibilities

Answer incoming phone calls professionally and provide friendly, helpful customer service
Schedule and coordinate service appointments based on customer needs and technician availability.
Coordinate daily schedules with plumbing and electrical technicians to help maintain an efficient workflow.
Respond promptly to new customer inquiries and assist with scheduling.
Maintain consistent communication with technicians throughout the workday regarding schedules, customers, and job updates.
Address customer questions and concerns professionally, working toward timely and satisfactory resolutions.
Keep customers informed regarding appointment times, scheduling changes, and service updates when necessary.
Assist with general office and administrative responsibilities as needed.
Work closely with the office and field teams to provide a smooth, positive customer experience from the initial phone call through the completion of service.

What We’re Looking For

Excellent verbal and written communication skills
Strong customer service skills with a friendly and professional attitude
Highly organized with strong attention to detail
Comfortable answering and managing phone calls
Ability to multitask and prioritize responsibilities in a fast-paced environment
Dependable, punctual, and willing to take initiative
Comfortable communicating with both customers and field technicians
Ability to remain professional and solution-focused when handling customer concerns
Basic computer and data-entry skills
Previous customer service, dispatching, scheduling, administrative, or home-service industry experience is preferred

Benefits:

Continued training
Opportunities for advancement

Join us in delivering outstanding service while developing your professional skills in a vibrant team environment!

Pay: $16.00 - $23.00 per hour

Benefits:

Health insurance
Paid time off

Work Location: In person

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