Drain Technician - Residential

Call The Bee • Full-time • Farmington, Connecticut, United States • $25 - $40 / hour • 3w ago

Looking to advance your career as a Residential Drain Technician? Join Call The Bee and take the next step in a role where your expertise truly makes an impact. We’re seeking a motivated, skilled drain professional who takes pride in solving problems, serving customers, and continually growing their technical abilities.

Call The Bee offers the stability of a trusted brand, the innovation of a forward‑thinking service organization, and a culture built on excellence and employee growth. If you're ready to elevate your drain‑cleaning career, this is the opportunity for you.

Job Responsibilities

Drain Cleaning & Clearing – Perform residential drain cleaning using cable machines, high‑pressure jetting equipment, and other tools to clear blockages in sinks, tubs, toilets, main lines, and sewer systems.
Sewer Line Diagnostics – Conduct sewer camera inspections to identify root intrusion, pipe damage, blockages, and system defects.
Troubleshooting & Problem Solving – Diagnose drain and sewer issues, determine root causes, and recommend effective solutions to restore proper flow.
Preventative Maintenance Services – Provide routine drain maintenance, including descaling, root treatment, and system flushing to prevent future issues.
Customer Communication – Clearly explain findings, recommended services, and repair options to homeowners while maintaining a friendly, professional demeanor.
Cost Estimates & Recommendations – Prepare accurate service estimates and educate customers on long‑term solutions such as sewer repair, replacement, or preventative maintenance plans.
Service Titan Documentation – Use Service Titan to document work performed, update job notes, track service history, and manage customer interactions.
Equipment Care & Safety – Maintain drain‑cleaning equipment, follow safety protocols, and ensure all work complies with local codes and industry standards.
Customer Service Excellence – Deliver exceptional service, resolve concerns promptly, and ensure a positive customer experience from start to finish.

Qualifications

Experience– 2–3+ years of experience in drain cleaning, sewer maintenance, or a related residential service role.
Certification - must have applicable certification in CT
Technical Skills – Proficiency with cable machines, jetters, sewer cameras, locators, and other drain‑cleaning tools.
Service Software– Experience with Service Titan or similar field‑service software preferred.
Communication Skills– Strong ability to communicate clearly with customers and team members.
Attention to Detail– Ability to accurately diagnose issues and perform work that meets safety and code standards.
Customer‑Focused Mindset – Commitment to delivering high‑quality service with professionalism and a positive attitude.
Driver’s License – Valid driver’s license with a clean driving record.

Benefits

Medical, Prescription, Dental & Vision Insurance – Comprehensive coverage with minimal out‑of‑pocket costs.
Disability & Term Life Insurance – Added financial protection for you and your family.
Matching 401(K) Program – Competitive retirement savings plan.
Ongoing Training & Development – Opportunities to expand your drain‑cleaning and diagnostic skills.
Paid Holidays & PTO – Generous paid time off to support work‑life balance.

Join our team at Call The Bee and become part of a company that values its employees, supports professional growth, and delivers exceptional service to every customer.

Call The Bee may conduct a pre‑employment background check and drug test, subject to applicable laws. Call The Bee is an equal opportunity employer committed to creating an inclusive and diverse workplace.

Pay: $25.00 - $40.00 per hour