Electrical Service Manager

Right Coach Right Time • Full-time • Hollywood, Florida, United States • $100,000 - $125,000 / year • 6d ago

We are seeking an experienced Commercial Electrical Service Manager to lead the day-to-day operations of a busy commercial service department in South Florida. This role requires someone with strong commercial electrical knowledge who can lead field technicians, manage customer relationships, prioritize service calls and take ownership of department performance.

The ideal candidate understands that this position is about more than dispatching electricians. We are looking for someone who can run the service department as a business, with responsibility for the team, customers, quality, productivity and profitability.

RESPONSIBILITIES

Lead, manage and develop commercial electricians and service technicians, setting clear expectations and holding the team accountable for performance and quality
Coordinate scheduling and dispatch based on customer needs, technician skill sets and urgency while managing multiple active service calls and changing priorities
Communicate directly with facility managers, property managers, general contractors and commercial customers from initial service request through completion
Provide technical guidance on commercial electrical troubleshooting, repairs, tenant improvements, lighting, distribution, panels, switchgear and emergency service
Review work orders, service tickets, labor hours, material usage and documentation to ensure work is completed accurately and ready for billing
Assist with estimating and pricing service work, repairs and smaller commercial electrical projects
Monitor technician productivity, response times, callbacks, open and aging work orders, customer satisfaction and overall department profitability
Identify additional service opportunities within existing customer relationships while maintaining a high level of responsiveness and customer service
Manage emergency and after-hours service needs and ensure the appropriate resources are assigned
Maintain a strong safety culture and ensure work is completed in accordance with NEC, OSHA and applicable local requirements

QUALIFICATIONS

7–10+ years of commercial electrical experience, including service, troubleshooting and repair
3–5+ years of leadership experience managing electricians or service technicians
Bilingual English/Spanish required
Strong knowledge of commercial electrical systems, lighting, distribution, panels, switchgear and NEC requirements
Strong leadership and communication skills with the ability to develop technicians and hold employees accountable
Comfortable working directly with commercial customers, property managers, facility managers and general contractors
Ability to manage multiple technicians, customers and work orders simultaneously
Experience with estimating and pricing commercial electrical service work
Comfortable with computers, email, scheduling, reporting and service-management software
Florida Journeyman or Master Electrician license preferred

Pay: $100,000.00 - $125,000.00 per year

Benefits:

401(k)
Health insurance
Paid time off

Work Location: Hybrid remote in Hollywood, FL 33024

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