Cumberland Farms is one of the fastest-growing convenience retailers in the United States, committed to becoming America’s #1 ‘one-stop’ destination. The business has an established pedigree of delivering excellent fuel, grocery and merchandise, and food service. Headquartered in Westborough, Massachusetts, our Company has grown to over 1,500+ locations across the United States employing over 18,000 team members. You can find us operating under the following store banners: Certified Oil, Coen Markets, Cumberland Farms, Fastrac, Kwik Shop, Loaf N Jug, Minit Mart, Sprint Food Stores, Tom Thumb, Turkey Hill, and Quik Stop. Our US headquarters in Westborough, MA is home to our Store Support Center, Company Warehouse, and Culinary Center.
What We Offer:
- Take home vehicle
- All tools provided
- Work-life balance
- On-call stipends
- Reasonable OT expectations
- Training & 3 year pay raises for entry level / inexperienced technicians
- Competitive wages
- Work today, get paid tomorrow through our earned wage access program*
- Paid Time Off
- Medical/Health/Dental Coverage
- 401K with Company Match
- Team Member Discounts
- Tuition Reimbursement
- Employee Assistance Program
- Health Savings Account
- Company Spirit Days
- Employee recognition and awards
- And much more!
Position Summary:
The HVAC/R Manager is responsible for leading and managing the HVAC/R service operation across the organization, ensuring that heating, ventilation, air conditioning, refrigeration, and related equipment are maintained, repaired, and installed safely, efficiently, and cost-effectively.
This role provides leadership to HVAC/R technicians, supervisors, and service partners while overseeing daily operations, service performance, preventive maintenance, emergency response, equipment reliability, and capital projects. The manager is accountable for maintaining high service levels while balancing operational priorities, labor resources, vendor relationships, and budget requirements.
The manager is expected to use experience, technical knowledge, data, and sound judgment to identify opportunities for continuous improvement and develop strategies that improve service quality, equipment reliability, technician productivity, and overall operational efficiency.
Responsibilities:
1. Lead and manage the day-to-day HVAC/R service operation in a 24x7 environment.
2. Provide technical leadership and direction to HVAC/R technicians and supervisors.
3. Schedule and assign HVAC/R work based on technician skill level, geography, workload, equipment requirements, and established service priorities.
4. Monitor service performance, response times, completion rates, equipment downtime, labor efficiency, and other key performance indicators.
5. Oversee preventive maintenance programs for HVAC/R equipment and identify opportunities to reduce equipment failures and emergency service calls.
6. Review complex equipment failures and provide technical guidance to ensure proper diagnosis and cost-effective repairs.
7. Evaluate equipment replacement recommendations and determine when repair, refurbishment, or replacement provides the best overall value.
8. Support the planning and execution of HVAC/R installations, equipment replacements, renovations, and capital projects.
9. Develop and implement technical training programs to improve technician capabilities and maintain required certifications.
10. Review work orders for completeness, accuracy, proper diagnosis, parts usage, labor, and billing requirements.
11. Review and approve payroll and employee timekeeping as assigned.
12. Conduct employee evaluations, provide regular performance feedback, and establish development plans for team members.
13. Perform other duties as assigned.
Working Relationships:
Operations, Facilities, Construction, Procurement, Facilities Managers, Regional Managers, District Managers, Coordinators, Dispatchers, and other company departments.
Minimum Education: High school diploma or equivalent.
Preferred Education: Associate's degree in HVAC/R, mechanical systems, facilities management, business, or a related field, or equivalent combination of education and experience.
Minimum Experience: 8+ years of technical experience in HVAC/R, refrigeration, commercial HVAC, or a related trade. Strong working knowledge of commercial HVAC/R systems, refrigeration equipment, controls, and related equipment. Working knowledge of Microsoft Office products, including Word, Excel, and Outlook.
Preferred Experience: 5+ years of HVAC/R supervisory or management experience. Experience managing a multi-location or geographically dispersed service organization. Experience managing preventive maintenance programs. Experience with budgeting, cost management, and performance reporting
Licenses/Certifications:
- Valid driver's license.
- EPA Section 608 certification.
- Additional HVAC/R certifications are preferred.
- Other licenses or certifications as required by applicable state or local regulations
Soft Skills:
- Strong leadership and people-management skills.
- Ability to prioritize multiple competing operational requirements.
- Strong organizational and time-management skills.
- Detail- and process-oriented
- Ability to work independently and make decisions in a fast-paced environment.
- Strong business judgment and financial awareness.
Other Requirements:
Travel: Travel as needed to support company locations, projects, training, vendors, and service operations. Must have a clean driving record.
Hours & Conditions: Ability to work extended hours, weekends, holidays, and participate in emergency/on-call support as necessary.
Physical Requirements: Ability to maneuver and regularly lift and or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 40 pounds. Ability to stand/walk 8 hours a day; reach overhead, bend, squat, twist, reach, grasp and grip and work in cooler (cold temperatures). The noise level in the work environment is usually moderate.
At Cumberland Farms, it’s important that our employees reflect the world we live in and the communities we serve. We celebrate our differences, so your unique background and skillset could bring a wonderful new perspective to our team. If you have a passion for delivering exceptional results, thrive in a fast-paced corporate environment, and bring experience in business management or related areas, we'd love to meet you - even if you don't meet every single requirement.
In the spirit of pay transparency, we’re sharing the base salary range for this position. Final pay within this range will be based on your skills, experience, and qualifications. Base pay represents just one part of our total rewards approach. We’re proud to offer a variety of financial and non-financial benefits that invest in your overall growth, well-being, and career journey.
