Senior Plumbing and HVAC Service Tech

Clayton McKay Plumbing, Heating, Cooling & Electrical • Full-time • Plymouth, MA, US • $85,000 - $105,000 / year • 3d ago

About Us Serving the Plymouth area since 1973, Clayton McKay Plumbing, Heating, Cooling & Electrical is a well-established, growing company. We treat our team like family and are committed to hiring and retaining the finest professionals in the industry. We do this by providing a fantastic work environment, top-tier pay and benefits, and ongoing training and education. If you are looking for a place to build a long-term career, we would love to have you join our team!

The Role We are looking for an exceptional Senior Plumbing and HVAC Service Tech to help lead our growing Plumbing and HVAC Service Departments. This is a hands-on leadership position for someone who is looking for to transition into Management and understands the home service industry, enjoys developing technicians, and can help maintain high standards for customer service, workmanship, productivity, and professionalism.

What You'll Do:

Provide day to day leadership and support to service technicians across Plumbing and HVAC departments.
Assist technicians with difficult service calls, diagnostics, customer situations and technical questions.
Conduct field visits, ride alongs, and job quality inspections.
Coach technicians on customer communication, presenting options, memberships, and company service procedures.
Review completed service calls for proper documentation, photos, recommendations, and workmanship.
Monitor overall technician performance, including key KPI's such revenue goals and customer satisfaction.
Reinforce service standards.
Handle escalated customer concerns as needed.
What We’re Looking For:
Strong background in residential Plumbing and HVAC.
Previous leadership, foreman, lead tech or supervisory experience preferred.
Ability to coach technicians.
Professional attitude and appearance.
Organized and able to multitask.
Driving Record: Must have a valid driver’s license and a clean driving record.
Traits: Honest, highly self-motivated, with a strong work ethic.
Skills: Excellent diagnostic skills and great customer service abilities.
Why Work With Us? (The Benefits)We believe in taking care of our team.
We offer:
Compensation: Competitive pay with profit-sharing opportunities.
Health & Wellness: Group medical, dental, and vision insurance.
Retirement: 401(k) plan with company matching.
Work-Life Balance: Paid vacations, paid holidays, and a flexible schedule.
Perks: Company-provided employee vehicle and employee discounts.
Career Growth: Opportunities for advancement and continuous education.Immediate interviews are available for qualified candidates. Apply today to join the Clayton McKay family!