Plumbing & HVAC Field Manager

3R Plumbing and Mechanical LLC • Full-time • Norwell, MA, US • $85,000 - $105,000 / year • 12h ago

About 3R Plumbing & Mechanical

3R Plumbing & Mechanical is a veteran-owned residential plumbing and HVAC company based in Norwell, MA, serving homeowners across 21 South Shore towns. We started with one truck and have grown to a team of 15. We're building toward the next stage, and we need a strong field leader to help get us there.

The Role

The Plumbing & HVAC Field Manager is responsible for making sure our techs are doing great work, every job, every day. You'll lead our technicians and installers in the field, hold them to a high standard, and make sure every job is done right, on time, and to code, with a great customer experience. This is a hands-on leadership role: part coach, part quality control, part problem solver. You'll report directly to the owner.

What You'll Do

Lead, coach, and support our plumbing and HVAC technicians and install crews
Hold techs accountable to our standards for workmanship, professionalism, and customer experience, and make sure they have what they need to succeed
Monitor tech performance and give regular, honest feedback; recognize great work and correct problems early
Perform ride-alongs, job-site visits, and quality checks on service calls and installations
Train techs on our processes, safety standards, and customer service expectations
Run daily field operations: crew assignments, job readiness, and schedule coordination with the office
Handle escalated customer issues and callbacks, and make it right
Help with complex diagnostics and troubleshooting on plumbing, boiler, and HVAC systems
Make sure jobs are properly documented in ServiceTitan (notes, photos, forms, time)
Track and improve field KPIs like callbacks, job completion, and efficiency
Work with the warehouse on truck stock, materials, and purchase orders
Coordinate permits and inspections with local towns
Help recruit, interview, and onboard new field team members
Take part in the on-call rotation as needed

What We're Looking For

Massachusetts Journeyman Plumber license (required); Master license preferred
5+ years of residential plumbing experience; HVAC/boiler experience strongly preferred
2+ years leading or supervising field technicians or crews
Strong troubleshooting skills on residential plumbing, heating, and cooling systems
Clear communicator who can coach techs and talk with homeowners
Organized and comfortable with field service software (ServiceTitan experience a plus)
Valid driver's license and clean driving record

What We Offer