HVAC Dispatcher/office

BUCHNER MECHANICAL • Part-time • Aurora, Illinois, United States • $18 - $25 / hour • 4d ago

Overview

Join our dynamic team as an HVAC Dispatcher/Office Coordinator, where your energy and organizational skills will drive the smooth operation of our heating, ventilation, and air conditioning service logistics. In this vital role, you will coordinate technician schedules, manage dispatch operations, and ensure timely responses to customer needs. Your proactive communication and attention to detail will help us deliver exceptional service while maintaining efficient workflow across our transportation and supply chain networks. This position offers an exciting opportunity to be at the heart of our service delivery, ensuring every HVAC project runs seamlessly from start to finish.

Duties

Coordinate and dispatch HVAC technicians efficiently using vehicle dispatch software and transportation management systems, ensuring timely service delivery.
Manage multi-line phone systems to handle incoming customer inquiries, appointment scheduling, and internal communication with professionalism and clarity.
Utilize GPS and GIS tools to optimize routing, monitor vehicle locations, and improve transportation planning strategies.
Communicate effectively with team members, drivers, customers, and vendors via phone calls and internal messaging platforms to coordinate freight movement and service appointments.
Support supply chain operations by tracking parts, equipment, and vehicle maintenance schedules to ensure fleet readiness and operational efficiency.
Assist in analysis of transportation data to identify opportunities for process improvements in road transportation operations and fleet management.

Qualifications

Proven experience with transportation planning, logistics, or dispatching within a supply chain or road transportation environment.
Proficiency in Microsoft Office Suite (Word, Excel, Outlook) for data entry, reporting, and communication purposes.
Strong organizational skills with the ability to multitask efficiently in a fast-paced setting while maintaining attention to detail.
Excellent communication skills—both verbal and written—with a focus on phone etiquette and internal communication protocols.
Knowledge of GPS technology, GIS mapping tools, and route optimization techniques for effective dispatching.
Ability to analyze transportation data for operational insights and process improvements.
Demonstrated ability to handle high-volume multi-line phone systems with professionalism.

Embark on a rewarding career where your coordination skills make a real impact!

Pay: $18.00 - $25.00 per hour

Expected hours: No more than 24.0 per week

Benefits: