Field Supervisor - Refrigeration

CiS Technologies • Full-time • Bedford, Ohio, United States • $58,800 - $70,900 / year • 4d ago

The Field Service Supervisor will provide technical guidance and ongoing support to technicians, coordinate closely with dispatch and sales teams, address customer concerns, and ensure company standards for safety, quality, and service are consistently maintained.

Key Responsibilities

Lead, support, and mentor assigned field technicians across their designated territories.
Provide technical guidance and ongoing support to technicians to help them successfully perform their duties.
Train newly hired technicians and provide continued education and development to existing team members.
Provide regular feedback, coaching, guidance, and encouragement to improve individual and team performance.
Conduct periodic and random quality checks of technicians' work to ensure company standards are being met.
Identify performance, training, or technical gaps and take appropriate action to address them.
Respond to and resolve customer callbacks and service-related concerns within assigned areas.
Work closely with the dispatch team to improve technician scheduling, efficiency, productivity, and territory coverage.
Collaborate with Account Managers and the sales team to identify opportunities and support business growth.
Partner with office staff and field technicians to promote safety initiatives, quality control, and ongoing training.
Ensure established safety procedures and protocols are properly communicated, implemented, and consistently followed.
Maintain a high level of customer service and provide exceptional support to both internal and external customers.
Foster a positive, collaborative, and team-oriented work environment.
Take initiative to identify opportunities for improving service operations, technician performance, and customer satisfaction.
Perform other related duties and responsibilities as assigned.

Qualifications and Skills

Bachelor's degree or equivalent combination of education and professional experience.
Previous leadership or supervisory experience in a service-focused industry.
Experience leading teams and managing employees with diverse roles and responsibilities.
Strong customer service skills with a customer-focused approach.
Excellent verbal and written communication skills.
Professional phone etiquette and strong interpersonal skills.
Ability to provide clear direction, constructive feedback, coaching, and encouragement.
Strong organizational, problem-solving, and decision-making skills.
Ability to take initiative and work effectively in a team environment.
Strong commitment to safety, quality, and continuous improvement.
Honest, dependable, team-oriented, and growth-minded approach.
Willingness to step in and do what is necessary to support the team and customers while maintaining a strong commitment to safety.

Physical Requirements and Working Conditions

Regularly required to sit for extended periods.
Occasionally required to stand and walk.
May occasionally be required to lift or move items weighing up to 100 pounds.
Work environment is generally quiet, with occasional exposure to typical field-service conditions.

Pay: $58,800.00 - $70,900.00 per year

Benefits:

401(k)
Dental insurance
Health insurance
Vision insurance

Application Question(s):

Are you interested in field operations?
Do you have experience working as field supervisor
Do you have Commercial Refrigeration experience and also handling field technicians

Work Location: In person