General Manager – Home Services (Plumbing/Electric/HVAC/Roofing)

Confidential • Full-time • Sacramento, California, United States • $100,000 - $400,000 / year • 2w ago

Job Title: General Manager – Multi-Trade Services (Plumbing, Electric, HVAC, Roofing)

Location: Northern California (We cover Sacramento up to the Oregon Border with 2 main office locations)

Employment Type: Full-Time

About the Opportunity

A premier, multi-trade residential and commercial services provider is hiring for a proven General Manager. Backed by sustained regional demand, the organization is actively growing their Plumbing, Electric, HVAC and Roofing divisions.

KEY RESPONSIBILITIES

P&L & Financial Performance:

Direct annual and quarterly revenue targets across service lines, maintaining strict management over gross margins and bottom-line net profitability.
Monitor and optimize core operational KPIs, including average ticket value, lead-to-job conversion rates, technician billable efficiency, and unapplied labor.
Enforce material margin controls, strategic pricing models, and vendor purchasing agreements.

Technician Recruitment & Division Expansion:

Lead strategic field recruitment initiatives to source, interview, and onboard certified technicians and apprentices.
Develop and scale structured internal apprenticeship and training pathways to build deep bench strength across trades.
Maintain an accountable, safety-first trade culture to maximize retention and team performance.

Dispatch Logistics & Daily Cadence:

Direct customer service and dispatch teams to ensure optimal call-booking rates, technician routing efficiency, and schedule density.
Lead daily morning meetings, technical training, and customer-service roleplay sessions for field personnel.
Oversee warehouse inventory levels and procurement cycles.

Customer Satisfaction & Reputation:

Manage customer escalations promptly and professionally to ensure top-tier brand reputation, retention, and review generation.

Safety & Regulatory Compliance:

Ensure full operational compliance with NEC (National Electrical Code), state building/trade codes, and OSHA / Cal/OSHA safety regulations.
Conduct periodic field audits and job-site ride-alongs to enforce PPE, vehicle safety, and workmanship standards.

Candidate Qualifications

Required Experience: 5+ years of senior leadership experience within a trades company (ie. COO, GM, Operations Manager)
Financial Acumen: Proven track record of managing full P&L, labor margins, and operational budgets.
Leadership & Scaling: Demonstrated success in recruiting, onboarding, and scaling multi-trade technician crews.
Systems & Technology: Experience utilizing modern Field Service Management (FSM) platforms (e.g., Housecall Pro, ServiceTitan, FieldEdge, or equivalent) and KPI dashboards.

Pay: $100,000.00 - $400,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance

Application Question(s):

What is the largest team you've directly managed?
What is the largest amount of annual revenue you've been responsible for as a leader?
Describe the most significant revenue growth you led in an executive capacity. Please detail the baseline and final revenue metrics, the timeframe, and the specific strategies deployed to achieve those results.

Experience: