FLSA Status: Hourly/Non-Exempt

Department: Property Management

Purpose – Job Summary:

Responsible for maintaining the physical condition and appearance of the site(s). Organize, coordinate, and manage the overall maintenance programs, including exterior property appearance, timely work order service, quality make-ready program, and cost-effective inventory control of the property.

Essential Duties and Responsibilities: (Not listed in order of importance. Other duties may be assigned.)

Diagnose and perform major, minor, and routine maintenance/repair in a timely and professional manner. Assure all service requests are completed daily. Accurately document work performed on a service request, including parts, and return to the supervisor by the end of the day. Complete renewal service requests in the same timely fashion. Follow-up on the completed service requests to ensure satisfaction. Follow-up on incomplete service requests.

Promote good public relations with residents, co-workers, and company staff through great “people” attitude and resident trust. Always display a friendly and courteous attitude toward residents and other employees. Never confront the supervisor or other employees in the presence of a resident.

Inspect vacated apartments and complete make-ready checklist. Inform Property Manager of needed services and repairs. Routinely perform duties to restore apartments to “make-ready” status. Re-inspect vacant apartments after make-ready have been completed to determine the quality of work performed. Ensure an adequate number of make-ready units are available and that the products are up to company standards. Coordinate status with the management staff.

Complete special projects as may be assigned and prioritized by the Property Manager, Regional Supervisor, or Facilities Coordinator.

Inspect the exterior of the property. Perform building and common area upkeep daily following Company Standards. Assist in keeping grounds neat and free of litter.

Assist with the tenant improvements as required. Schedule make-ready employees as necessary. Ensure an average of 65% of the make-readies is market-ready monthly with a maximum of 5-9 day turns around. Ensure vacant units are “trashed-out” within 24 hours of move-out.

Complete or oversee the completion of preventative maintenance. Maintain accurate and organized records.

Order parts and supplies and maintain inventory, utilizing inventory system. Maintain shop appearance to standards to facilitate the quick assessment of supply inventory. Maintain proper equipment and equipment inventory to ensure warranty compliance.

Obtain bids and negotiate prices, as necessary, with vendors and contractors. Coordinate delivery and work scheduled with vendors, contractors, and Property Manager.

Perform effective emergency maintenance (after-hours) as required.

Coordinate maintenance objectives with the Property Manager.

Perform, and report on all work per the safety standards of the company, OSHA, and health codes. Perform work area clean-up every week.

Ensure all work is being performed per State Landlord-Tenant Law and all Federal Fair Housing Regulations.

Coordinate preparations for City, State, and Government inspections.

Monitor property for quality snow removal, lawn care, and ice removal and report to Property Manager.

Competencies:

To perform the job successfully, an individual should demonstrate the following competencies:

Analytical - Uses intuition and experience to complement data.

Problem Solving - Gathers and analyzes information skillfully.

Project Management - Communicates changes and progress; Manages project team activities.

Technical Skills - Pursues training and development opportunities; Shares expertise with others.

Customer Service - Responds promptly to customer needs; Meets commitments.

Teamwork - Able to build morale and group commitments to goals and objectives.

Visionary Leadership - Inspires respect and trust.

Education and/or Experience:

High School Diploma or General Education Degree (GED); or three to four years related experience and/or training; or equivalent combination of education and experience.

Certificates, Licenses, Registrations:

HVAC Certification is required, or the ability to obtain a certification with one year of employment. Pool Safety Certification is highly preferred, or the ability to obtain a certification with one year of employment, as applicable.

Other Skills and Abilities:

Ability to work well with others and open to traveling when needed. Excellent customer service skills and works well with others. Ability to work in a fast pace work environment, ability to solve problems, and be an effective communicator.

Direct /Indirect Experience:

At least three (1-2) years’ experience in property management. Multi-family is highly preferred.

Supervisory and Organizational Relationships / Primary Interactions:

Type/Extent of Supervisory Responsibilities: No direct reports.

Primary Contacts/Interactions and Frequency:

Internal: Frequent with other managers and employees and related departments.

External: Frequently with agencies and clients to discuss issues, solutions, and technical information.

Dollar Accountability: (Direct or Indirect)

Budget: Works with Manager on planning budget.

Revenue: None

Education / Job Experience/Technical Knowledge Required: (Additional Competency List Attached) Formal Education/Training:

High school diploma or equivalent experience with a minimum of 3+ years of direct industry experience.

Qualifications: (Including Licenses and Certifications)

None, though, a secondary education teaching certificate would be desirable.

Physical Requirements/Work Environment:

Extensive mobility and excellent physical condition. Ability to kneel, crouch, climb, and crawl, etc. to reach items in need of repairs. The employee must occasionally lift/move up to 100 pounds if necessary for the installation and removal of appliances. Ability to operate all the hand tools required to make repairs. Ability to drive to and from job sites as needed.

Tools:

Must have own essential tools or be willing to obtain the required hand tools pertinent to this position.

Must be knowledgeable and skilled in the safe use and maintenance of the following:

Hand Tools: Various wrenches, screwdrivers, grips, sledgehammer, hammer, snips, saws, etc.

Power Tools: Wrenches, grinder, sander, drill, saws, etc.

Measuring Devices: Voltmeters, ohmmeters, testing meters, PH tests, etc.

Work Environment: (The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.)

Tolerance to all extremes of hot and cold weather is necessary while shoveling or moving snow. The employee is frequently exposed to wet and humid conditions, outside weather conditions, including extreme hot and cold temperatures. The employee should be able to withstand changing conditions.

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