Description

Minuteman Plumbing, Heating & Cooling is a growing residential service company serving Greater Boston and the South Shore. We are hiring a Plumbing Service Manager to lead, coach, and develop our service team on the metrics that drive an exceptional customer experience. We are looking for someone who has led and coached teams around sales, customer experience, and retention, and home services experience is a strong plus. $100-120k Base Salary based on experience + bonus of up to $30k

Key Responsibilities

Lead, train, and coach the plumbing service team and customer-facing staff on KPIs tied to sales, customer experience, and retention
Set clear performance expectations and hold the team accountable to them
Monitor day-to-day service quality and customer satisfaction across plumbing calls and jobs
Partner with leadership to identify coaching opportunities and close performance gaps
Build team culture around accountability, ownership, and exceptional customer care
Review KPI trends regularly and adjust coaching approach based on what the data shows
Serve as an escalation point for customer issues that need a manager's touch

Skills, Knowledge & Expertise

Proven experience leading, training, and coaching customer-facing employees on performance metrics
Background in plumbing or residential home services preferred; leadership experience in another customer-experience driven field service business will also be considered
Comfortable using KPI data to drive coaching conversations and decisions
Strong communication and relationship-building skills
Must pass a pre-employment background check and drug screen

Benefits

Health Insurance
Dental Insurance
401(k) Retirement with Company Match
Paid Time Off
Referral Program
Company Truck
Fuel Card
Tools Provided
Paid Training
And so much more...

About Minuteman Plumbing, Heating & Cooling

Minuteman Plumbing, Heating & Cooling isn’t just about fixing pipes: we’re a locally owned, people‑first team. We started with a promise to deliver quality craftsmanship and exceptional value to homeowners, and we fulfil this promise by hiring, training, and empowering the best people in the business.

Join us and you’ll get hands‑on training, supportive mentorship and industry-leading benefits such as a 401(k) match, health insurance, paid time off and professional development assistance. You’ll work with colleagues who do what’s right for customers and one another, take pride in every job and treat every home as if it were our own.

Bring your talent, drive, and integrity, and we'll provide the tools, training, and resources you need to build an impactful career with Minuteman!

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