Location: Skokie, IL | Full-Time
Hybrid: Office/Field Role
Compensation: $90,000-$120,000 DOE

Lead Critical Mechanical HVAC Operations

We're hiring a Service Manager to lead and support our Industrial HVAC Systems division. This is a senior, hands-on leadership role for an experienced mechanical HVAC professional who thrives in the field, enjoys solving complex system challenges, and knows how to support technicians while maintaining exceptional client relationships.

This is not a desk-only management position. You'll spend time in both the office and the field, serving as the technical leader for complex mechanical systems, supporting technicians on critical service calls, visiting customer sites, and ensuring projects are completed safely, efficiently, and to the highest standards.

If you're known as the person everyone calls when the difficult jobs come up, we'd like to meet you.

Who We're Looking For

Experienced industrial or mechanical HVAC professional with proven leadership ability
Trusted technical expert who can diagnose and resolve complex mechanical system issues
Confident leader who enjoys mentoring technicians and developing talent
Strong communicator who works effectively with customers, technicians, vendors, and office staff
Calm, solutions-focused professional who leads by example in high-pressure situations

Core Responsibilities

Serve as the primary technical escalation point for complex industrial HVAC service and installation challenges
Visit customer sites to provide hands-on technical support and assist technicians with troubleshooting
Coordinate daily field operations, technician scheduling, and service priorities
Foster clear communication between technicians, customers, vendors, and internal teams
Oversee onboarding and documentation for new customer mechanical systems
Ensure all work meets company quality standards, safety requirements, and customer expectations
Support job costing, documentation, project tracking, and operational efficiency
Mentor technicians and promote ongoing technical development across the service team

Required Experience

10+ years of industrial, mechanical, or large-scale HVAC service experience
Extensive experience with chillers, boilers, RTUs, hydronic systems, pumps, and mechanical room equipment
Previous leadership experience as a Lead Technician, Field Supervisor, Service Supervisor, or Service Manager
Strong troubleshooting skills across mechanical, electrical, refrigeration, and control systems
Excellent communication, leadership, and decision-making abilities
Comfortable using mobile technology, service software, documentation platforms, and digital communication tools
Valid driver's license with a clean driving record

Preferred Experience

Healthcare, industrial manufacturing, institutional, or mission-critical facility experience
Building automation or controls troubleshooting
Central plant operations
Experience leading technicians in live service environments

Priority Will Be Given to Candidates Who

Have been the primary technical resource for complex mechanical HVAC systems
Excel at troubleshooting chillers, boilers, RTUs, and hydronic systems
Are comfortable stepping into active field situations to support technicians
Build strong, lasting relationships with customers through technical expertise and professionalism
Lead with accountability, humility, and a team-first mindset

Pay: $90,000.00 - $120,000.00 per year

Benefits:

401(k)
Dental insurance
Health insurance
Vision insurance

Work Location: Hybrid remote in Skokie, IL 60076

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Service Manager - Industrial HVAC Systems

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