The Service Superintendent focuses on directing the OWFS Service team technicians, organizing schedules, and ensuring that the life safety systems our company works on are NFPA compliant when doing inspections and after completing repairs. This position will oversee the day-to-day service operations of OWFS.

Responsibilities:

Scheduling:

Work directly with Service Coordinators to confirm schedules and ensure correct technicians for jobs that suit their skill sets
Ensure all necessary information and materials are acquired before scheduling service calls and repairs
Set up service calls within the Uptick application
Put together an on-call schedule for the team

Conduct Quality Control:

Be onsite with the team to help ensure inspections are being completed to manufacturer guidelines, AHJ codes, as well as NFPA and OWFS standards
Review inspection reports for accuracy and correct information before they are submitted to customers and sent to the sales team for deficiency repairs

Customer Relations:

Proactively develop customer relationships
Resolve client escalations and grievances as needed

Administrative Operations:

Oversee service work documentation
Review any notes on work orders for accuracy and completeness
Ensure materials written up by team are accurate and necessary
Approve timesheets every week

Technical Assistance:

Assist with providing or finding information for the team when necessary
Mentor inspection and service techs.NFPA-compliant during inspections and after repairs are completed
Go to sites to assist with troubleshooting and repairs as needed

Team Leadership:

Manage and support field team
Conduct regular team meetings to review project and department status

Other:

Coordinate directly with OWFP Service Manager and Service Superintendent
Coordinate with OWFS Install team for acceptance testing and training
Assist with service workforce forecasting
Share after-hours on-call duties with Install Superintendent

Qualifications: Experience:

At least 5 years in the fire protection industry

System Knowledge:

Familiarity with the systems that we commonly install and service.
- Potter, Notifier, Kidde, Sevo, Ansul
- Fire Alarm, clean agent suppression, extinguisher general knowledge

Certifications:

NICET II or CSA preferred but not required
OSHA 10 preferred but not required

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