Position Summary

APIC Solutions is seeking a skilled Fire Alarm Technician to join our service and installation team. In this role, you will be responsible for the installation, programming, troubleshooting, testing, inspection, and maintenance of fire alarm systems in commercial, industrial, and institutional environments. This position ensures all work complies with applicable codes, standards (such as NFPA 72), and manufacturer requirements, while maintaining a high standard of quality and customer service. You will work independently and collaboratively with electricians, general contractors, project managers, and customers to deliver reliable fire safety solutions.

Key Responsibilities

Installation & Configuration

Install conduit, wire, fire alarm panels, initiating devices, notification appliances, and related hardware
Program and configure fire alarm systems based on engineered drawings and system requirements
Coordinate with electricians, general contractors, and project managers to ensure timely and accurate installations
Perform system startup and initial commissioning procedures
Ensure proper integration with building infrastructure and other systems

Service & Troubleshooting

Diagnose and repair faults in existing fire alarm systems, including wiring, device, and panel-level issues
Replace defective components and update system programming as needed
Respond to emergency service calls during and outside of regular business hours as required
Perform root cause analysis on system failures and implement preventive measures
Maintain service records and document all troubleshooting and repairs

Inspection & Testing

Perform functional and acceptance testing of newly installed or existing fire alarm systems
Conduct inspections according to NFPA 72, NEC, IBC, and local AHJ requirements
Complete inspection forms, deficiency reports, and customer documentation accurately and promptly
Document test results and prepare redline drawings
Verify compliance with applicable codes and standards

Compliance & Safety

Ensure that all work complies with NFPA, NEC, IBC, and local AHJ (Authority Having Jurisdiction) requirements
Follow all safety practices, including proper use of PPE, fall protection, and lockout/tagout procedures
Maintain a clean and organized work area and company vehicle
Report safety hazards and near-misses to supervisors
Stay current on code changes and regulatory updates

Documentation & Reporting

Maintain accurate records of time, work completed, parts used, and materials ordered
Complete and submit service reports, test results, and documentation to the office team or supervisor
Communicate clearly and professionally with clients, building personnel, and team members
Update system documentation and maintain equipment databases
Prepare invoices and service documentation for billing purposes

Customer Service & Communication

Interact professionally with clients and building personnel
Explain technical findings and recommendations in clear, non-technical language
Coordinate service schedules and respond to customer inquiries promptly
Build positive customer relationships and represent APIC Solutions professionally
Participate in customer training on system operations when needed

Required Qualifications

Education & Experience

High school diploma or GED required
Minimum 2+ years of hands-on experience in fire alarm system installation, service, inspection, or maintenance
Demonstrated proficiency with fire alarm systems and components

Technical Skills

Ability to read blueprints, riser diagrams, wiring schematics, and installation manuals
Proficient in the use of multimeters, hand tools, and power tools
Familiarity with laptop-based programming software and electronic test equipment
Strong knowledge of low voltage wiring and code requirements
Understanding of fire alarm system architecture and signal flow

Soft Skills

Strong communication and customer service skills
Detail-oriented and highly organized
Ability to work independently or as part of a team
Reliable, punctual, and professional demeanor
Problem-solving ability and technical troubleshooting mindset

Physical Requirements

Ability to climb ladders and work safely at heights
Comfortable working in ceiling spaces and confined areas
Capable of lifting 50+ pounds regularly
Ability to work in various environmental conditions
Valid driver's license with reliable transportation

Additional Requirements

Willingness to travel to customer sites as required
Flexibility for occasional after-hours or on-call work depending on service schedule
Ability to pass criminal background checks and drug tests
Commitment to safety and compliance practices

Preferred Qualifications

NICET Level I or II in Fire Alarm Systems (or ability to obtain within 6-12 months)
Manufacturer training/certification from major systems (Notifier, EST, Fire-Lite, Silent Knight, Siemens, etc.)
OSHA 10 certification (OSHA 30 preferred)
EPA Section 608 certification for refrigerant handling
Previous experience with emergency response and service calls
Knowledge of BMS (Building Management Systems) integration
Experience with networked fire alarm systems and remote monitoring

Required Software/Systems

Fire alarm system programming software (Notifier, EST, Fire-Lite, Silent Knight, Siemens)
Multimeter and electronic test equipment
Laptop-based diagnostic tools
Service management and documentation software
Microsoft Office Suite

Key Competencies

Technical Expertise & Troubleshooting
Attention to Detail
Customer Service
Communication Skills
Safety Awareness
Problem-Solving
Time Management
Team Collaboration
Reliability & Dependability
Compliance Orientation

About APIC Solutions

At APIC Solutions, we are a customer-focused organization that believes in a team approach to develop multi-level relationships with our prospects and customers. We are seeking a team player who is willing to strategize with and include their teammates to provide SERVICE BEYOND EXPECTATIONS to our clients. We value skilled professionals who are committed to safety, quality, and delivering reliable fire safety solutions.

Equal Opportunity Statement

APIC Solutions Inc. is an Equal Opportunity employer. APIC Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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