Job Summary:
We are seeking a reliable, detail-oriented HVAC & Plumbing Dispatcher to join our team. This role is essential to daily operations, ensuring technicians are efficiently scheduled, routed, and supported while delivering excellent customer service. The ideal candidate is organized, friendly, and thrives in a fast-paced environment.

Key Responsibilities:

Coordinate and dispatch HVAC and plumbing technicians to job sites efficiently
Schedule service calls and manage daily/weekly technician routes
Communicate with customers to confirm appointments and provide updates
Maintain accurate records in CRM software (such as Viewpoint Spectrum)
Create and process invoices and purchase orders
Perform data entry and ensure all job information is up to date
Monitor job progress and adjust schedules as needed
Provide exceptional customer service via phone and email
Collaborate with technicians and management to ensure timely job completion

Qualifications:

Previous dispatching experience (HVAC or plumbing industry preferred)
Strong customer service and communication skills
Proficiency in Microsoft Outlook and Excel
Experience with CRM systems (Viewpoint Spectrum or similar preferred)
Ability to multitask and prioritize in a fast-paced environment
Strong organizational and problem-solving skills
High attention to detail and accuracy

Preferred Skills:

Knowledge of service scheduling and routing logistics
Experience with invoicing and purchase order creation
Familiarity with construction or service industry operations

Benefits:

Competitive pay based on experience
Monthly and yearly performance bonuses
40 hours plus time and a half after 40 reg hrs
Estimate 8 -10 hours of OT per week
Paid time off and holidays
Opportunities for growth and advancement

How to Apply:
Please submit your resume through Indeed. We look forward to adding a motivated and customer-focused dispatcher to our team!

Pay: $18.00 - $27.00 per hour

Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance

Ability to Commute:

Round Rock, TX (Required)

Work Location: In person

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