About Us

Mighty Plumbing, Heating, Air & Electric is the go to resource for residential plumbing, heating, A/C, and electrical services in the Denver Metro and surrounding areas. With over 20+ years of industry experience, our team provides an unparalleled customer experience through exceptional customer service, affordability and results. As a company, we are looking for an individual that is driven, customer first, team oriented, and has a desire to learn and grow with the company.

Plumbing Service Manager Job Summary

We currently have an open position for a Plumbing Service Manager. We are looking for an experienced and results driven individual to help build and lead Mighty's Plumbing Service department in an efficient and profitable manner, and in turn help us better serve our customers.

Job Duties and Responsibilities

Recruit, hire, train, and improve Plumbing Field Technicians.
Work with the Dispatch team to make sure the right technician goes to the right job.
Manage annual Plumbing Service Department budget, control expenses, and meet or exceed gross margin goals.
Become comfortable with our service system (Service Titan) and learn to utilize its data and reporting to effectively monitor staff performance on a per job basis.
Bring more energy than you take, because you will set the tone every day for the entire department.
Maintain high customer satisfaction by addressing any questions, concerns, or issues the customer may have during a service/installation.
Develop and maintain relationships with key suppliers and leverage for improved pricing and additional training opportunities for team.
Inspire technicians to hit their goals.
Train, develop and hold your team accountable through established KPIs and sales/revenue goals.
Assist in building and maintaining departmental pricing for provided services.
Hold weekly departmental and 1-on-1 meetings with technicians to build rapport and coach towards expectations and goals.
Ensure all work is performed to industry standards and technicians maintain a professional manner and appearance at all times.
Hold staff accountable and maintain responsibility for their practice of company policies and procedures, including timekeeping, job record keeping, and payment collection.
Comply with all applicable codes, regulations, governmental agencies, and company directives as related to operations and workplace safety.
Maintain employee engagement and promote a positive company culture by living the values of our company.

Job Requirements

Excellent customer service, organization, and communication skills
5+ years of experience in a Plumbing leadership and/or manager role.
Possess the ability to inspire both personal and professional growth within your team.
Ability to drive team performance to achieve all business goals and objectives.
Strong work ethic and self motivated
Ability to ensure policies and processes are being followed.
Ability to utilize computer, smart phone and/or iPad for interaction with sales system. Service Titan Experience a plus!
Valid drivers license and clean driving record
Clean appearance
Timely and dependable
May be subject to drug testing and/or background check.

Benefits & Pay

Pay is negotiable based on skill level.
Ability to earn additional compensation through manager bonus plan.
Competitive benefits package available including 401k plan..
Opportunities for continued growth and learning through compensated training.
Advancement opportunities as we continue to grow and scale as a company!
Company uniform and gear.

Job Type: Full-time

Pay: $80,000.00 - $110,000.00 per year

Benefits:

401(k)
Company truck
Dental insurance
Employee discount
Health insurance
Life insurance
Paid time off
Vision insurance

Experience:

Plumbing: 5 years (Required)
Management: 5 years (Required)

License/Certification:

Master Plumber (Preferred)

Ability to Commute:

Denver, CO 80239 (Required)

Work Location: In person

Mighty Plumbing, Heating, Air & Electric jobs

Plumbing Service Manager

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