Job Summary

Counter Sales Associates play a crucial role in building, maintaining, and growing customer relationships, enhancing the customer experience, and promoting the success of the branch and company. They represent a premier HVAC and Refrigeration wholesaler and provide our clients with excellent customer service, sales, and product knowledge.

Responsibilities

Sales & Customer Service
- Greet and assist customers at the counter, over the phone, and online
- Provide product recommendations based on customer needs
- Assist Territory Managers when applicable
Order Entry & Customer Quotes
- Input and verify customer orders, account details, and product information
- Place, schedule, and ensure timely product delivery
- Conduct payment transactions and account reconciliations for customer orders
Inventory & Cycle Counting
- Maintain accurate inventory and proper bin locations on all stocked items
- Collaborate with the Supply Chain Team to manage stock levels, non-stock inventory, and unavailable inventory.
- Perform cycle counts and report discrepancies
Shipping & Receiving
- Oversee/Conduct the shipping, receiving, and delivery of purchase orders, products, and warehouse transfers
- Load/unload trucks and make customer deliveries when necessary
Branch Upkeep & Safety
- Ensure all areas of the branch/store are kept clean, orderly, and safe
- Keep all catalogs, books, product literature, and store displays orderly and up to date

Benefits

We also offer an exceptional benefits package to our people, including:

Rich and affordable medical and dental plans
HSA plan with employer contribution
Free coverage for Vision Insurance
Free Long-Term Disability, Life Insurance, Hospital Indemnity, Critical Illness, EAP, Identity Theft
401(k) with company match and profit sharing
Tuition reimbursement
PTO
Paid Holidays
Quarterly bonus for all employees based on company performance
Wellness program
And more!

Experience & Qualifications

Relevant professional or technical experience - i.e. wholesale, retail, or business-to-business customer service or sales experience, technical/HVAC knowledge
Experience with purchasing (POS) and/or inventory software a plus
Ability to successfully prioritize and conduct the various sales, customer service, order entry, inventory, delivery, and housekeeping tasks of the branch daily
Basic computer skills - Outlook, Word, Excel
Ability to listen and communicate by phone, in writing, and in person with customers in a professional manner
Ability to understand and calculate numbers and figures related to branch/company sales, purchase orders, inventory, etc. (i.e. revenue, profits, discounts, percentages)
Ability to operate or learn to operate a forklift and pass a forklift safety test
Desire to work in a dynamic, fast-paced environment

Education

High school diploma or GED required, additional certification or coursework from a college or technical school desirable
HVAC industry training, certification, or college coursework/degree a plus
Commit to continuous learning & development through several training channels

Work Schedule/Shift: Standard Hours are M-F, 7:00 am-4:30 pm. Hours are determined by the branch manager and could be between 6:00 am and 5:00 pm and, potentially, Saturday morning.

Pay Status: Non-exempt

Physical Demands

Work can involve lifting products weighing up to 50 pounds
Warehouse locations may not have central air conditioning
Work may involve standing and/or sitting for extended periods

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