Who We Are

We keep on growing because we only hire the best, and our customers love us for it. We’ve been at this a long time (since 1976) here in central Illinois. You’ve probably seen our trucks and our ads. What you don’t know is what it’s like to be a part of a team like this. How much we’re focused on raising the bar in our industry. How much pride you feel winning at the end of the day. How much we inspire ongoing training and education. How much you can earn when you truly are the best. People come looking for a job & stay for a fulfilling career, room to grow, and opportunities to excel.

Primary Purpose & Function: Client Care Reps book & schedule customers home services with defined systems using effective communications resulting in customer and technician satisfaction.

Areas of Responsibilities:

Management of customer contact regarding 3-Day scheduling board
Management of technician/sub-contractor scheduling
Coordination with dispatchers
Collaborating with Service Manager to Win The Day

Qualifications:

Strong communication skills with a focus on phone etiquette
Proficiency in dispatching and logistics operations
Ability to analyze data and make informed decisions

Job Type: Full-time

Pay: $19.00 - $23.00 per hour

Benefits:

401(k) matching
Dental insurance
Employee discount
Health insurance
Life insurance
Paid time off
Paid training
Retirement plan
Tuition reimbursement

Work Location: In person

Mike Williams Heating, Air Conditioning, Plumbing, and Sewer jobs

Client Care Representative

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