Do you like to multi-task and handle whatever comes your way?

Are you a problem solver and do you love a challenge?

Are you patient and are you a good listener?

Do like working with people to build and mentor a team?

We’re looking for an experienced, hands-on leader who loves the appliance trade and genuinely enjoys developing other technicians and customer service representatives. This is a true player-coach role: you’ll spend most of your time building a sharp, confident team that consistently delivers 5-star service.

What the job looks like day-to-day

Training, mentoring, overseeing and building a team of appliance customer service representatives and appliance repair technicians
Acting as the final-level technical resource when a diagnosis gets tricky
Leading the team to meet (and usually exceed) weekly and monthly revenue and customer-satisfaction goals
Managing parts department: ordering, inventory, and merchandising
Managing service department daily scheduling and vehicle maintenance
Being the calm, professional face of the company for customers and office staff alike

The schedule and lifestyle you’ve been waiting for

Hours – 8AM-5PM weekdays
Some after hours call monitoring
Paid time off and paid training
401k Participation

What you bring

At least 5 years of hands-on field experience in appliance repair or a closely related trade (HVAC/R, commercial refrigeration, commercial cooking equipment, etc.)
Broad working knowledge of today’s major appliance brands and models
Proven diagnostic and repair skills on refrigerators, washers, dryers, dishwashers, ovens, and cooktops
A real passion for teaching and developing customer service representative and technicians
Strong customer communication skills and pride in delivering outstanding service
Valid driver’s license with a clean driving record
High school diploma or equivalent

We’re not surprised you’ve made it this far, because you love the details, don’t you? So, will you consider joining our team? We’ll do our best to make you feel welcome and provide all the support you need to be successful.

Please take a few minutes apply here and provide your resume.

Equal Opportunity Employer. Pre-employment background check required.

Dew Company Inc

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