Restoration Sales & Project Manager / Estimator

Restoration company is looking for a confident, experienced, and highly customer-focused Restoration Sales & Project Manager / Estimator to manage residential restoration projects from the initial onsite estimate through project completion and final payment.

Restoration experience is preferred, but proven sales ability, confidence with homeowners, and the ability to close jobs are our highest priorities.

This is primarily a sales, customer relationship, and project management position within the restoration industry.

We provide incoming leads and scheduled appointments. Your responsibility is to meet with homeowners, inspect the affected areas, understand their concerns, build trust, determine the appropriate scope of work, present pricing, close the project, and manage the customer and field crew through completion.

This is not primarily a technician position.

We can provide field crews to complete the physical work. Your main responsibility is to sell the project, manage the customer relationship, coordinate the work, and make sure the project is completed properly from beginning to end.

What Matters Most to Us

90% of success in this position comes down to your ability to communicate with customers, build trust, and book the job.

Technical restoration knowledge is important, but it is not the #1 priority for this role.

We need someone who knows how to:

Build trust quickly with homeowners
Make customers feel comfortable and understood
Communicate naturally and confidently
Listen carefully to the customer's concerns
Explain problems and solutions clearly
Become the person the customer trusts during the project
Build a strong relationship with the homeowner
Present pricing with confidence
Handle objections professionally
Ask for the sale and book the job
Maintain communication from the first appointment through project completion
Keep the customer comfortable and confident throughout the process

Our goal is not to pressure customers.

Our goal is to earn their trust.

The ideal candidate knows how to walk into a customer's home as a stranger and leave as the person the homeowner feels comfortable calling, texting, and trusting with their property.

You are not simply selling remediation services — you are becoming the homeowner's trusted point of contact during a stressful situation.

If you are technically strong but uncomfortable speaking with customers, presenting pricing, building relationships, handling objections, or closing jobs, this position will probably not be a good fit.

If you are excellent with people, know how to build trust, and know how to turn qualified appointments into booked projects, we want to talk to you.

Responsibilities

Travel to scheduled customer appointments throughout the Los Angeles area
Meet directly with homeowners and property decision-makers
Perform onsite estimates for mold remediation and water damage restoration projects
Inspect affected areas and determine the appropriate scope of work
Clearly explain the problem, recommended solution, process, timeline, and pricing
Prepare and present estimates
Handle customer questions and objections
Close and book restoration projects
Obtain signed work authorizations and required project documents
Coordinate project scheduling with field crews
Provide crews with clear scopes of work and instructions
Visit active jobsites and monitor project quality and progress
Check that crews are following the approved scope of work
Review jobsite photos, videos, and documentation
Maintain communication with customers throughout the entire project
Visit jobsites when necessary to address customer concerns or project changes
Identify additional affected areas or hidden damage discovered during remediation
Explain additional work to customers
Prepare and obtain approved change orders
Look for legitimate additional work and upsell opportunities when additional damage or scope is discovered
Handle project-related customer concerns
Coordinate with field crews to keep projects moving
Perform final walkthroughs
Make sure projects are completed properly
Help ensure final balances are collected
Maintain a high level of customer satisfaction from the first appointment through final payment

Project Management Responsibilities

The Project Manager is responsible for the project from beginning to end.

This includes:

Lead → Onsite Estimate → Scope → Pricing → Closing → Signed Agreement → Scheduling → Crew Coordination → Project Oversight → Customer Communication → Change Orders → Final Walkthrough → Final Payment

Field crews may perform the physical remediation work, but the Project Manager remains responsible for the customer relationship and overall project.

If additional damage is discovered during demolition or remediation, the field crew will notify the Project Manager.

The Project Manager is expected to review the situation, communicate with the customer, explain the additional scope, obtain approval for additional work, and coordinate the crew accordingly.

Ideal Candidate

We are looking for someone who is:

Extremely comfortable speaking with homeowners
Naturally good with people
Confident and professional
Strong at building trust
Strong at sales and closing
Comfortable discussing pricing
Comfortable presenting estimates directly to homeowners
Able to handle customer objections without immediately discounting the price
Able to explain technical restoration issues in simple language
Organized and dependable
Able to manage multiple active projects
Comfortable supervising and coordinating field crews
Able to recognize additional work and legitimate change-order opportunities
Responsive by phone and text during working hours
Comfortable working independently in the field
Responsible for following projects through completion
Focused on customer satisfaction and company profitability

Experience

Preferred experience includes:

Restoration industry experience
Mold remediation experience
Water damage restoration experience
Restoration estimating experience
Project management experience
Construction project management
In-home service sales
Home improvement sales
Insurance restoration
Customer-facing sales roles

Strong sales and customer communication ability may be more important to us than having every restoration certification.

IICRC certifications are a plus but are not required for the right experienced candidate.

Requirements

Valid driver's license
Reliable transportation
Ability to travel throughout the Los Angeles area
Strong English communication skills
Professional appearance
Excellent customer service skills
Smartphone
Ability to communicate with customers and crews throughout the day
Ability to manage appointments, projects, follow-ups, and documentation
Ability to work independently
Strong sense of responsibility and follow-through

Compensation

Starting Pay: $30.00 per hour

Plus:

5% commission on collected revenue from projects personally sold and managed through completion

Commission is based on revenue actually collected by the company.

Paid biweekly.

Full-time position.

Strong performers will have significant earning potential as project volume increases.

Important

This position is for someone who wants responsibility and understands that the most important part of this role is:

Meeting the customer, earning their trust, booking the project, and successfully managing that project from start to finish.

We provide the leads.

We provide access to field crews.

You are responsible for converting opportunities into projects and making sure the customer has a great experience from beginning to end.

Pay: $30.00 - $32.00 per hour

Work Location: In person

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Restoration Sales & Project Manager / Estimator