Restoration Sales & Project Manager / Estimator
Restoration company is looking for a confident, experienced, and highly customer-focused Restoration Sales & Project Manager / Estimator to manage residential restoration projects from the initial onsite estimate through project completion and final payment.
Restoration experience is preferred, but proven sales ability, confidence with homeowners, and the ability to close jobs are our highest priorities.
This is primarily a sales, customer relationship, and project management position within the restoration industry.
We provide incoming leads and scheduled appointments. Your responsibility is to meet with homeowners, inspect the affected areas, understand their concerns, build trust, determine the appropriate scope of work, present pricing, close the project, and manage the customer and field crew through completion.
This is not primarily a technician position.
We can provide field crews to complete the physical work. Your main responsibility is to sell the project, manage the customer relationship, coordinate the work, and make sure the project is completed properly from beginning to end.
What Matters Most to Us
90% of success in this position comes down to your ability to communicate with customers, build trust, and book the job.
Technical restoration knowledge is important, but it is not the #1 priority for this role.
We need someone who knows how to:
- Build trust quickly with homeowners
- Make customers feel comfortable and understood
- Communicate naturally and confidently
- Listen carefully to the customer's concerns
- Explain problems and solutions clearly
- Become the person the customer trusts during the project
- Build a strong relationship with the homeowner
- Present pricing with confidence
- Handle objections professionally
- Ask for the sale and book the job
- Maintain communication from the first appointment through project completion
- Keep the customer comfortable and confident throughout the process
Our goal is not to pressure customers.
Our goal is to earn their trust.
The ideal candidate knows how to walk into a customer's home as a stranger and leave as the person the homeowner feels comfortable calling, texting, and trusting with their property.
You are not simply selling remediation services — you are becoming the homeowner's trusted point of contact during a stressful situation.
If you are technically strong but uncomfortable speaking with customers, presenting pricing, building relationships, handling objections, or closing jobs, this position will probably not be a good fit.
If you are excellent with people, know how to build trust, and know how to turn qualified appointments into booked projects, we want to talk to you.
Responsibilities
- Travel to scheduled customer appointments throughout the Los Angeles area
- Meet directly with homeowners and property decision-makers
- Perform onsite estimates for mold remediation and water damage restoration projects
- Inspect affected areas and determine the appropriate scope of work
- Clearly explain the problem, recommended solution, process, timeline, and pricing
- Prepare and present estimates
- Handle customer questions and objections
- Close and book restoration projects
- Obtain signed work authorizations and required project documents
- Coordinate project scheduling with field crews
- Provide crews with clear scopes of work and instructions
- Visit active jobsites and monitor project quality and progress
- Check that crews are following the approved scope of work
- Review jobsite photos, videos, and documentation
- Maintain communication with customers throughout the entire project
- Visit jobsites when necessary to address customer concerns or project changes
- Identify additional affected areas or hidden damage discovered during remediation
- Explain additional work to customers
- Prepare and obtain approved change orders
- Look for legitimate additional work and upsell opportunities when additional damage or scope is discovered
- Handle project-related customer concerns
- Coordinate with field crews to keep projects moving
- Perform final walkthroughs
- Make sure projects are completed properly
- Help ensure final balances are collected
- Maintain a high level of customer satisfaction from the first appointment through final payment
Project Management Responsibilities
The Project Manager is responsible for the project from beginning to end.
This includes:
Lead → Onsite Estimate → Scope → Pricing → Closing → Signed Agreement → Scheduling → Crew Coordination → Project Oversight → Customer Communication → Change Orders → Final Walkthrough → Final Payment
Field crews may perform the physical remediation work, but the Project Manager remains responsible for the customer relationship and overall project.
If additional damage is discovered during demolition or remediation, the field crew will notify the Project Manager.
The Project Manager is expected to review the situation, communicate with the customer, explain the additional scope, obtain approval for additional work, and coordinate the crew accordingly.
Ideal Candidate
We are looking for someone who is:
- Extremely comfortable speaking with homeowners
- Naturally good with people
- Confident and professional
- Strong at building trust
- Strong at sales and closing
- Comfortable discussing pricing
- Comfortable presenting estimates directly to homeowners
- Able to handle customer objections without immediately discounting the price
- Able to explain technical restoration issues in simple language
- Organized and dependable
- Able to manage multiple active projects
- Comfortable supervising and coordinating field crews
- Able to recognize additional work and legitimate change-order opportunities
- Responsive by phone and text during working hours
- Comfortable working independently in the field
- Responsible for following projects through completion
- Focused on customer satisfaction and company profitability
Experience
Preferred experience includes:
- Restoration industry experience
- Mold remediation experience
- Water damage restoration experience
- Restoration estimating experience
- Project management experience
- Construction project management
- In-home service sales
- Home improvement sales
- Insurance restoration
- Customer-facing sales roles
Strong sales and customer communication ability may be more important to us than having every restoration certification.
IICRC certifications are a plus but are not required for the right experienced candidate.
Requirements
- Valid driver's license
- Reliable transportation
- Ability to travel throughout the Los Angeles area
- Strong English communication skills
- Professional appearance
- Excellent customer service skills
- Smartphone
- Ability to communicate with customers and crews throughout the day
- Ability to manage appointments, projects, follow-ups, and documentation
- Ability to work independently
- Strong sense of responsibility and follow-through
Compensation
Starting Pay: $30.00 per hour
Plus:
5% commission on collected revenue from projects personally sold and managed through completion
Commission is based on revenue actually collected by the company.
Paid biweekly.
Full-time position.
Strong performers will have significant earning potential as project volume increases.
Important
This position is for someone who wants responsibility and understands that the most important part of this role is:
Meeting the customer, earning their trust, booking the project, and successfully managing that project from start to finish.
We provide the leads.
We provide access to field crews.
You are responsible for converting opportunities into projects and making sure the customer has a great experience from beginning to end.
Pay: $30.00 - $32.00 per hour
Work Location: In person
