Lead Fire Alarm Service Technician

GEM Fire & Security – Brooklyn, NY

GEM Fire & Security is seeking an experienced Lead Fire Alarm Service Technician to take a lead role in our service and takeover work.

We are looking for someone with strong hands-on fire alarm experience who can independently troubleshoot systems, diagnose panel and programming issues, review service work, and determine what is needed to properly repair and complete a job.

This is a senior-level position for someone who understands fire alarm systems and can take ownership of difficult service issues from diagnosis through completion.

Responsibilities:

Handle and oversee fire alarm service calls and system troubleshooting
Diagnose and resolve fire alarm panel issues
Troubleshoot devices, circuits, communication problems, wiring, and other system issues
Handle fire alarm system takeovers and evaluate existing systems
Determine whether repairs and corrective work have been completed properly and whether the system is ready to be placed back into service
Review technician service reports and determine necessary follow-up work
Identify materials, equipment, replacement parts, and devices required for service and repair work
Source necessary materials and provide accurate parts information to the office/purchasing team
Perform and assist with fire alarm panel programming
Troubleshoot programming and configuration issues
Review existing system documentation, plans, device information, and programming when necessary
Determine the proper course of action when a technician is unable to resolve an issue in the field
Provide technical guidance and support to other service technicians
Communicate findings clearly to management and the service department
Make sure service and takeover jobs are properly completed before they are closed
Document problems, repairs, parts used, and recommendations clearly and accurately

Qualifications:

Several years of hands-on fire alarm service and troubleshooting experience
Strong knowledge of commercial fire alarm systems
Strong understanding of fire alarm panels, devices, wiring, circuits, and system operation
Experience troubleshooting panel faults and system problems
Experience programming fire alarm panels
Ability to read and understand service reports, system documentation, plans, riser diagrams, and technical information
Ability to identify and source replacement parts and materials
Experience working with existing systems and fire alarm takeovers
Strong diagnostic and problem-solving skills
Ability to work independently and make sound technical decisions
Ability to clearly explain technical problems and required repairs to technicians and management
Strong attention to detail and follow-through

Preferred Experience:

Experience with multiple major fire alarm manufacturers and panel types is strongly preferred.
Experience servicing fire alarm systems throughout New York City and familiarity with FDNY requirements is a major plus.
Relevant FDNY Certificates of Fitness, manufacturer certifications, and other fire alarm industry certifications are also preferred.

What We're Looking For:

We are specifically looking for an experienced technician who can diagnose problems rather than simply replace parts.

The right candidate should be able to look at a difficult service issue, review what has already been done, understand the panel and programming, determine what is still wrong, identify what is needed to fix it, and make sure the system is operating properly before the job is considered complete.

We need someone who can serve as a senior technical resource for our service department and take ownership of complicated service calls and takeover accounts.

Job Type: Full-time 8am-5pm / 5 days a week
Location: Brooklyn, NY / Field work throughout NYC

GEM Fire & Security is an established fire alarm and security company serving customers throughout the New York City area.

Pay: $30.00 - $45.00 per hour

Expected hours: 45.0 per week

Application Question(s):

How many years of hands-on experience do you have troubleshooting, programming, and servicing commercial fire alarm systems?

Work Location: In person

Gem Fire and Security

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Lead Fire Alarm Service Technician