Lead Fire Alarm Service Technician
GEM Fire & Security – Brooklyn, NY
GEM Fire & Security is seeking an experienced Lead Fire Alarm Service Technician to take a lead role in our service and takeover work.
We are looking for someone with strong hands-on fire alarm experience who can independently troubleshoot systems, diagnose panel and programming issues, review service work, and determine what is needed to properly repair and complete a job.
This is a senior-level position for someone who understands fire alarm systems and can take ownership of difficult service issues from diagnosis through completion.
Responsibilities:
- Handle and oversee fire alarm service calls and system troubleshooting
- Diagnose and resolve fire alarm panel issues
- Troubleshoot devices, circuits, communication problems, wiring, and other system issues
- Handle fire alarm system takeovers and evaluate existing systems
- Determine whether repairs and corrective work have been completed properly and whether the system is ready to be placed back into service
- Review technician service reports and determine necessary follow-up work
- Identify materials, equipment, replacement parts, and devices required for service and repair work
- Source necessary materials and provide accurate parts information to the office/purchasing team
- Perform and assist with fire alarm panel programming
- Troubleshoot programming and configuration issues
- Review existing system documentation, plans, device information, and programming when necessary
- Determine the proper course of action when a technician is unable to resolve an issue in the field
- Provide technical guidance and support to other service technicians
- Communicate findings clearly to management and the service department
- Make sure service and takeover jobs are properly completed before they are closed
- Document problems, repairs, parts used, and recommendations clearly and accurately
Qualifications:
- Several years of hands-on fire alarm service and troubleshooting experience
- Strong knowledge of commercial fire alarm systems
- Strong understanding of fire alarm panels, devices, wiring, circuits, and system operation
- Experience troubleshooting panel faults and system problems
- Experience programming fire alarm panels
- Ability to read and understand service reports, system documentation, plans, riser diagrams, and technical information
- Ability to identify and source replacement parts and materials
- Experience working with existing systems and fire alarm takeovers
- Strong diagnostic and problem-solving skills
- Ability to work independently and make sound technical decisions
- Ability to clearly explain technical problems and required repairs to technicians and management
- Strong attention to detail and follow-through
Preferred Experience:
- Experience with multiple major fire alarm manufacturers and panel types is strongly preferred.
- Experience servicing fire alarm systems throughout New York City and familiarity with FDNY requirements is a major plus.
- Relevant FDNY Certificates of Fitness, manufacturer certifications, and other fire alarm industry certifications are also preferred.
What We're Looking For:
We are specifically looking for an experienced technician who can diagnose problems rather than simply replace parts.
The right candidate should be able to look at a difficult service issue, review what has already been done, understand the panel and programming, determine what is still wrong, identify what is needed to fix it, and make sure the system is operating properly before the job is considered complete.
We need someone who can serve as a senior technical resource for our service department and take ownership of complicated service calls and takeover accounts.
Job Type: Full-time 8am-5pm / 5 days a week
Location: Brooklyn, NY / Field work throughout NYC
GEM Fire & Security is an established fire alarm and security company serving customers throughout the New York City area.
Pay: $30.00 - $45.00 per hour
Expected hours: 45.0 per week
Application Question(s):
- How many years of hands-on experience do you have troubleshooting, programming, and servicing commercial fire alarm systems?
Work Location: In person