Overview

A well-established, growing commercial HVAC and refrigeration service company in Oakland, Wayne, Livingston, and Washtenaw counties is hiring its Technical Director. This is a working leadership role for a technician who wants to build: you'll run service quality, train and develop a growing tech team, own our SOPs, and serve as the company's licensed Qualifying Officer, while staying in the field where the work happens. We are a service-first shop, restaurants, grocery, commercial kitchens.

Your Day-to-Day

Run service calls daily, with emphasis on the most technically demanding tickets, escalations, and overflow. This role is field-first: roughly 50 to 70 percent field time in the first year, moderating as the team grows.
Review and certify completed work orders and invoices for technical accuracy, completeness, and documentation quality before they bill. Your signature is the company's standard.
Own service quality end to end: audit closed tickets, root-cause every callback and warranty event, and correct process rather than assign blame.
Train and develop technicians through structured ride-alongs, a weekly hands-on training hour, and written sign-off standards for each skill level. You build the bench.
Author and maintain the SOP library: diagnostics, refrigerant handling and documentation, closeout standards, truck stock, and safety.
Serve as Qualifying Officer: hold the license classifications, manage permits and inspections, and own the refrigerant compliance program (EPA 608 logs, recovery records, cylinder tracking).
Enforce truck stock and inventory standards through regular audits.
Participate in, and help design, a fair on-call rotation. Nights and weekends are shared, structured, and paid, and the person who designs the rotation is in it.
Support quoting and estimating on technical scope, and provide field leadership on installation and replacement projects as that side of the business grows.
Interview technician candidates for technical competence and run new-hire field onboarding.
Deliver a concise weekly workforce report to ownership: capacity, callbacks, training progress, hiring pipeline.
Refrigeration-focus highly recommended.

Compensation

$90,000-$105,000 base range, $10,000 licensure bonus upon QO designation, discretionary year-end bonus, vehicle and phone, clear path to senior leadership in an expanding multi-trade platform.

Qualifications

7+ years commercial HVAC/refrigeration service.
EPA 608 Universal.
Hold, or have the documented experience to test for, Michigan mechanical contractor classifications: 1 (Hydronic, Cooling and Process Piping), 2 (HVAC Equipment), 3 (Ductwork), 4 (Refrigeration), 6 (Unlimited Heating Service), and 8 (Unlimited Refrigeration and A/C Service).
Comfortable in an on-call rotation you'll help design fairly.
A builder's attitude.

We're an equal opportunity employer. Confidential process; reply with resume and license/certification detail.

Pay: $90,000.00 - $105,000.00 per year

Benefits:

Company truck
Health insurance
Opportunities for advancement
Paid time off
Professional development assistance

Application Question(s):

Do you hold or qualify to hold the necessary classifications listed in the job description?

License/Certification:

Michigan mechanical contractor's license (Required)

Work Location: In person

HuronWest Mechanical

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