HVAC Technical Inside Sales – E-Commerce – Equipment & Parts (No Nights/Weekends)

NorthStock, Inc. – Southborough, MA
$80,000 – $95,000 base + performance bonus | Full-Time, Office-Based

Office-based HVAC role supporting contractors nationwide—no nights, weekends, or on-call work. This is a fast-paced inside sales role focused on accurate quoting, technical support, and follow-up.

Ideal for HVAC professionals (service techs, distributor inside sales, or estimating) looking to transition into a stable, long-term inside sales role.

About NorthStock

NorthStock is a growing e-commerce distributor of commercial and industrial HVAC equipment and replacement parts serving contractors and facilities nationwide.

We operate differently than traditional supply houses:

No walk-in counter
Nationwide customer base
Sales driven by phone, email, and website inquiries
Focus on fast, accurate quotes and responses to technical product questions
Stable, process-driven environment focused on accuracy

Our customers rely on us to quickly identify the correct parts and equipment—often under time pressure.

What You Will Do

This role is Ideal for HVAC professionals looking to transition into an e-commerce sales environment, and best suited for someone who enjoys a steady flow of requests and takes pride in accuracy, organization, and follow-through.

A typical day includes:

Answer inbound phone calls from contractors and technicians
Take down customer requests and gather key details (model numbers, specs, application)
Identify HVAC equipment and replacement parts
Answer technical product and application questions using multiple sources: manufacturer literature, internet searches, AI, local reps, factory tech support
Confirm pricing, availability, and lead times with manufacturers
Generate and send accurate customer quotes
Follow up on open quotes to move orders forward
Manage multiple open requests using internal systems and dashboards
Document solutions and product knowledge for future use
Flag product or content issues to improve website accuracy

Working with Complex Products

NorthStock supports both standard and made-to-order / configured equipment, including technical applications (e.g., electric duct heaters, explosion-proof equipment).

In this role, you will:

Handle most requests independently
Recognize when a request requires deeper technical review
Escalate complex applications internally for verification

What Success Looks Like

High accuracy in quotes and part identification
Strong follow-up and quote conversion
Clear, confident communication with customers
Ability to manage multiple requests without errors
Earned trust with customers through reliable, knowledgeable support

Required Experience

2–5+ years in HVAC, mechanical trades, or industrial equipment
Experience identifying or quoting equipment and replacement parts
Strong attention to detail and accuracy
Comfortable working with multiple systems (ERP, CRM, spreadsheets)
Strong phone and written communication skills

Preferred Backgrounds

HVAC distributor counter or inside sales
HVAC service technician
Manufacturer inside sales / technical support
Mechanical equipment estimating or quoting
Candidates with experience handling detailed quotes, complex equipment, or made-to-order products will be especially strong fits.

Compensation

Base salary: $80,000 – $95,000 (based on experience)
Performance bonus tied to quote conversion and team performance

Benefits

401(k) with matching
Health, dental, and vision insurance
Paid time off
Stable Monday–Friday schedule

Important

This is a technical role requiring strong attention to detail and accuracy.
Candidates without HVAC or mechanical equipment experience will not be considered.

Job Type: Full-time

Pay: $80,000.00 - $95,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance

Application Question(s):

A contractor calls with a heater model number and says the fan motor failed. What steps would you take to identify the correct replacement part?
Please list two HVAC manufacturers or product lines you have worked with.

Experience:

Working in or supporting Trades: 2 years (Required)

Ability to Commute:

Southborough, MA 01772 (Required)

Work Location: In person

NorthStock, Inc.

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HVAC Technical Inside Sales – E-Commerce – Equipment & Parts (No Nights/Weekends)