About Pro-TechT

Pro-TechT is a full-service electronic design and installation company serving the DFW Metroplex. We specialize in custom Audio/Video, Home Automation, Networking, Security, and Access Control solutions - primarily for high-end residential clients, along with select commercial work. Our techs work on Control4, Crestron and Savant systems every day. We offer competitive hourly pay, a performance-based service commission program that rewards technicians for identifying customer solutions, comprehensive benefits, and long-term career growth

Job Responsibilities:

Install, program, service, troubleshoot, and repair audio/video, home automation, network, security, and access control systems (Control4, Crestron, Savant and similar)
Configure and troubleshoot home networks - switches, access points, Wi-Fi coverage, and remote management
Set up, calibrate, and demonstrate home theater, distributed audio, and video distribution systems
Test and document work performed on every call
Identify customer needs and recommend product upgrades or system enhancements while on-site
Refer larger project opportunities to the sales team
Introduce clients to Pro-TechT monitoring services and service agreements when appropriate
Educate clients on system operation and get them comfortable using it
Participate in the after-hours on-call service rotation
Complete service tickets, documentation, and billing information accurately and on time
Deliver exceptional customer service and maintain a professional appearance
Maintain a clean, safe, and organized work area

Qualifications:

3+ years installing and programming AV, smart home, security, or access control systems preferred
Experience servicing and troubleshooting low-voltage systems
Control4, Crestron, Savant, or Josh.ai programming experience is a strong plus
Networking experience - Ubiquiti, Araknis, or similar - IP addressing, switches, access points, and remote management tools such as OvrC
Security and alarm platform experience - Alarm.com, DSC, or similar - a plus
High school diploma or GED required
Manufacturer or industry certifications a plus (Control4,
Crestron, Savant, CEDIA, AVIXA, or equivalent)
Texas DPS Alarm Installer and Electronic Access Control Device
Installer licenses preferred, or willingness to obtain - we will sponsor
Strong customer service and communication skills
Professional appearance and positive attitude
Valid driver's license with a clean driving record
Ability to safely climb ladders and lift/carry equipment as needed

Compensation:

Base Pay $30.00-$47.00 per hour, based on experience. In addition to competitive hourly pay, technicians are eligible for our Service Commission Program, including:

Earn commissions on product sales made during service calls (up

to 10% of product revenue, based on performance)

Bonuses for qualified project referrals
Bonuses for new monitoring service sign-ups
Bonuses for new service agreement enrollments
Monthly on-call availability stipend
After-hours and on-call service calls are compensated
Overtime paid at time and a half

Commissions are paid after customer invoices have been collected.

Commissions are paid after customer invoices have been collected.

Benefits:

401(k) with company matching
Health, Dental, and Vision Insurance
Paid time off and paid holidays
Company laptop and phone reimbursement
Continuing education and manufacturer training paid for

Schedule:

Full-time
Monday–Friday
After-hours on-call rotation (currently two weeks on / two week off)

Experience:

Security Alarm, Access Control, or AV Programming: 3 years preferred

Work Location:

In person – DFW Metroplex

Job Type: Full-time

Pay: $30.00 - $47.00 per hour

Benefits:

401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance

Application Question(s):

Which of these have you worked with? Control4, Crestron, Savant, Josh.ai, Ubiquiti, Araknis, Alarm.com, DSC, or none of these. Please list all that apply.

Experience:

AV, smart home (Control4/Crestron/Savant), or security alarm: 3 years (Preferred)

Ability to Commute:

Farmers Branch, TX 75234 (Preferred)

Work Location: In person

Pro-TechT

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