About Pro-TechT
Pro-TechT is a full-service electronic design and installation company serving the DFW Metroplex. We specialize in custom Audio/Video, Home Automation, Networking, Security, and Access Control solutions - primarily for high-end residential clients, along with select commercial work. Our techs work on Control4, Crestron and Savant systems every day. We offer competitive hourly pay, a performance-based service commission program that rewards technicians for identifying customer solutions, comprehensive benefits, and long-term career growth
Job Responsibilities:
- Install, program, service, troubleshoot, and repair audio/video, home automation, network, security, and access control systems (Control4, Crestron, Savant and similar)
- Configure and troubleshoot home networks - switches, access points, Wi-Fi coverage, and remote management
- Set up, calibrate, and demonstrate home theater, distributed audio, and video distribution systems
- Test and document work performed on every call
- Identify customer needs and recommend product upgrades or system enhancements while on-site
- Refer larger project opportunities to the sales team
- Introduce clients to Pro-TechT monitoring services and service agreements when appropriate
- Educate clients on system operation and get them comfortable using it
- Participate in the after-hours on-call service rotation
- Complete service tickets, documentation, and billing information accurately and on time
- Deliver exceptional customer service and maintain a professional appearance
- Maintain a clean, safe, and organized work area
Qualifications:
- 3+ years installing and programming AV, smart home, security, or access control systems preferred
- Experience servicing and troubleshooting low-voltage systems
- Control4, Crestron, Savant, or Josh.ai programming experience is a strong plus
- Networking experience - Ubiquiti, Araknis, or similar - IP addressing, switches, access points, and remote management tools such as OvrC
- Security and alarm platform experience - Alarm.com, DSC, or similar - a plus
- High school diploma or GED required
- Manufacturer or industry certifications a plus (Control4,
- Crestron, Savant, CEDIA, AVIXA, or equivalent)
- Texas DPS Alarm Installer and Electronic Access Control Device
- Installer licenses preferred, or willingness to obtain - we will sponsor
- Strong customer service and communication skills
- Professional appearance and positive attitude
- Valid driver's license with a clean driving record
- Ability to safely climb ladders and lift/carry equipment as needed
Compensation:
Base Pay $30.00-$47.00 per hour, based on experience. In addition to competitive hourly pay, technicians are eligible for our Service Commission Program, including:
- Earn commissions on product sales made during service calls (up
to 10% of product revenue, based on performance)
- Bonuses for qualified project referrals
- Bonuses for new monitoring service sign-ups
- Bonuses for new service agreement enrollments
- Monthly on-call availability stipend
- After-hours and on-call service calls are compensated
- Overtime paid at time and a half
Commissions are paid after customer invoices have been collected.
Commissions are paid after customer invoices have been collected.
Benefits:
- 401(k) with company matching
- Health, Dental, and Vision Insurance
- Paid time off and paid holidays
- Company laptop and phone reimbursement
- Continuing education and manufacturer training paid for
Schedule:
- Full-time
- Monday–Friday
- After-hours on-call rotation (currently two weeks on / two week off)
Experience:
- Security Alarm, Access Control, or AV Programming: 3 years preferred
Work Location:
In person – DFW Metroplex
Job Type: Full-time
Pay: $30.00 - $47.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Application Question(s):
- Which of these have you worked with? Control4, Crestron, Savant, Josh.ai, Ubiquiti, Araknis, Alarm.com, DSC, or none of these. Please list all that apply.
Experience:
- AV, smart home (Control4/Crestron/Savant), or security alarm: 3 years (Preferred)
Ability to Commute:
- Farmers Branch, TX 75234 (Preferred)
Work Location: In person
