Customer Service Representative – RPSHE

Ready to take your career to the next level? At Ravinia, we’re not just another home services company—we’re a trusted name that’s been serving the Chicagoland area for nearly 100 years. Our team is known for delivering exceptional service, earning lifelong customer trust, and setting the bar for professionalism and quality.

When you join Ravinia, you’re joining a family-driven company with deep roots, a reputation for excellence, and endless opportunities to grow. If you’re motivated, customer-focused, and ready to be part of a team that wins together, this is the place for you.

What You’ll Do

You will serve as the central connection point between our customers, technicians, and internal teams—while also helping generate new opportunities for the business.

Customer Experience (Inbound)

Answer inbound calls with professionalism, warmth, and urgency
Create a calm, confident experience for customers—especially in stressful situations
Schedule service appointments efficiently based on customer needs and technician availability
Clearly communicate next steps, timelines, and expectations

Outbound Engagement & Growth

Proactively make outbound calls to:
Follow up on unsold estimates
Re-engage past customers for additional services
Schedule maintenance, tune-ups, and seasonal promotions
Support marketing campaigns and lead generation efforts
Identify opportunities to convert inquiries into booked jobs
Help maximize technician schedules by filling open time slots

Coordination & Support

Partner closely with dispatch to ensure seamless scheduling and routing
Support technicians and sales teams with accurate job details and customer information
Handle follow-up communication to ensure a high level of satisfaction

Problem Solving

Think on your feet to resolve customer concerns quickly and effectively
Navigate scheduling challenges and customer needs with sound judgment

Team Contribution

Contribute ideas to improve processes, conversion rates, and customer experience
Support a positive, team-first environment

What Success Looks Like

Customers feel heard, valued, and confident after every interaction
Strong conversion of inbound and outbound opportunities into booked jobs
Technician schedules are optimized with minimal gaps
High customer satisfaction and repeat business
Consistent demonstration of Ravinia’s core principles

What We’re Looking For

Strong communication skills—clear, confident, and empathetic
Comfortable making outbound calls and engaging customers proactively
Results-oriented mindset with a focus on booking and converting opportunities
Highly organized with strong attention to detail
A natural problem-solver who takes ownership
Team-oriented with a desire to grow
Prior customer service or call center experience preferred (home services a plus)
CRM (ServiceTitan) preferred

What You’ll Love About Working Here

Competitive pay + opportunity to earn more through performance
Benefits package including medical, 401(k), PTO, and more
A supportive, team-driven culture
Clear expectations, structure, and leadership support
Real opportunity for advancement as Ravinia grows

At Ravinia, we are building something special—a company where people are proud to work and customers trust us completely.

If you enjoy helping people, driving results, and being part of a winning team—we’d love to meet you.

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Referral program
Vision insurance

Experience:

Customer Service : 3 years (Required)

Ability to Commute:

Lincolnshire, IL 60069 (Required)

Work Location: In person

Ravinia Plumbing, Sewer, Heating & Electric

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