Plumbing Sales Coordinator

Ravinia Plumbing, Sewer, Heating & Electric • Full-time • Lincolnshire, Illinois, United States • $23 - $27 / hour • 1w ago

Job Summary

We are seeking an energetic and detail-oriented Plumbing Sales Coordinator to drive growth and strengthen customer relationships within our plumbing division. In this dynamic role, you will manage sales activities, develop new business opportunities, and coordinate with internal teams to deliver exceptional service.

Why This Role Matters

This is more than an administrative role. You’ll help keep the entire sales process moving—from scheduling estimates and preparing proposals to customer follow-up, project coordination, and job completion.

What You’ll Do

Sales & Calendar Support

Manage the salesperson’s calendar, including estimates, follow-ups, customer calls, and jobsite visits
Prepare customer history, photos, technician notes, and other information needed for estimates
Keep priorities organized and identify scheduling conflicts or missing information before they become problems

Proposals & Sales Follow-Up

Track estimates and proposals from appointment through customer decision
Help prepare proposals and supporting documents using approved scope and pricing
Maintain follow-up lists and proactively contact customers with open proposals
Track opportunities as sold, lost, postponed, or still active

Customer & Project Coordination

Serve as a dependable point of contact for customers throughout the process
Prepare complete handoffs for sold projects
Coordinate with sales, dispatch, purchasing, managers, and field teams to keep jobs moving
Track sold jobs, project milestones, schedule changes, and outstanding action items

Organization & Reporting

Maintain accurate customer, proposal, sales, and project records
Track appointments, quotes, follow-ups, callbacks, and active project issues
Identify overdue items and follow through until they are resolved

What Success Looks Like

Estimates and proposals move quickly through the sales process
Customers receive timely, professional communication
Follow-ups happen consistently and opportunities don’t fall through the cracks
Sales and field teams have the information they need
Records are accurate, organized, and up to date

What We’re Looking For

Highly organized with exceptional attention to detail
Strong written and verbal communication skills
Proactive—you see what needs to happen next and take ownership
Excellent follow-through and ability to manage multiple priorities
Confident communicating with customers by phone, email, and text
Comfortable with scheduling, CRM/job management systems, and office technology
Team-oriented and comfortable working with salespeople, technicians, and managers
Previous administrative, sales support, project coordination, or home services experience preferred

Why Ravinia?

Competitive compensation
Excellent benefits, 401(k), PTO, and more
Stable, established company with nearly 100 years of history
Supportive, team-driven culture
Clear expectations and the opportunity to take ownership of your role
Opportunity to grow with the company

At Ravinia Plumbing, Sewer, Heating & Electric, we’ve built our reputation by providing knowledgeable, dependable service and doing what’s right for our customers.

If you’re organized, proactive, customer-focused, and love keeping people and projects moving, we’d love to meet you.

Pay: $23.00 - $27.00 per hour

Expected hours: 40.0 per week

Benefits: