Lead HVAC Service Technician

Landry Mechanical Inc Plumbing HVAC & Electric • Full-time • Millbury, MA, US • 3m ago

Are you an experienced HVAC Service Technician who takes pride in your work? Do you have a strong dedication to providing excellent customer service? Looking for a company that is equally committed to its team members?  If you answered yes to these questions then we want to talk to YOU!

We are looking for Residential Lead HVAC Service Technicians to join our team!

Come join Landry Mechanical, the fastest growing home services company in the area. Unlike most companies in our area, we are privately and family-owned and operated. Not only do we have an excellent reputation for customer service, but we have an excellent reputation as a great place to work as well! We are committed to hiring and working with the best.

Applicants must have an EPA Universal Certification and live within 40 miles of Millbury, MA.

Why Choose Landry?

Competitive pay – $40 to $48/hr. (Based on skills & experience), plus performance pay!
Medical Insurance – We pay a portion for you and your family's insurance premiums for health, dental, vision
Work life balance – We offer PTO and a floating PTO day per year
401k Plan with a 4% match
A company truck and gas card!
New technology, including iPhone, iPad & access to integrated ServiceTitan software
PAID TRAINING – Nexstar, leadership, and technical training in-house & travel
Team Building events (Baseball games, Bowling, breakfasts, etc.)
We are consistently growing and so are the opportunities for advancement
Take pride in working for a company that makes a difference in the community and always does right by the customer

What You’ll Do

Complete all general HVAC in-home service calls
Establish customer rapport to sell the right products and services
Ask proper lifestyle questions to troubleshoot heating and cooling system malfunction
Diagnose and repair heating and cooling systems and lead customers to informed and confident buying decisions
Educate and assist customers in choosing the best finance options and maintenance plans
Explain replacement opportunities for aging, inefficient or underperforming systems
Understand your service criteria and hold yourself accountable for exceeding revenue goals
Show yourself as professional and knowledgeable to win new referrals and repeat business
Work alongside customer service and dispatch to ensure overall success of the business
Maintain a clean, organized job site and well inventoried truck
Participate actively in all training exercises, morning meetings, trade shows and retreats
Train and mentor apprentices to ensure quick, accurate repairs and installations
Be accurate and timely with invoices, time cards, curbside feedback and option sheets

Requirements of our next HVAC Service Technician

You have an EPA Universal Certification (required), and an Oil Burner license is a plus!
Have minimally 3 years of residential HVAC Service Technician experience
Knowledge of local HVAC codes and ability to make on-the-job applications
Develop proven track record in heating and cooling systems including ability to draw simple diagrams, read blue prints and other diagrams
Continued education and training to obtain NATE certification
Experience using a CRM System, ServiceTitan is a plus!
Strong verbal and written communication skills
Highly organized with exceptional follow-through abilities
High integrity with advanced social skills and ability to make solid connections
Strong desire to be a better technician tomorrow than you are today
Competitive individual contributor who also loves to win as a team
Clean, safe driving record
Able to successfully pass preemployment checks

Who We Are
We keep on growing because we only hire the best, and our customers love us for it. We’ve been at this a long time here in Millbury.

You’ve probably seen our trucks and our ads. What you don’t know is what it’s like to be a part of a team like this. How much you feel appreciated when you don’t cut corners. How much we inspire ongoing training and education. How it feels to have customers rave about you and demand that you’re the only technician that works in their home. How much you can earn when you truly are the best.
People often come to us looking for a job. They stay with us because they find a fulfilling career, room to grow, and opportunities to excel.

Our Core Values
Honesty / Consistency / Creativity / Collaboration / Growth / Accountability