HVAC Service Coordinator

Thornton Heating Service, Inc. • Full-time • Libertyville, Illinois, United States • $25 - $30 / hour • 3m ago

Job Summary
We are seeking a dynamic and highly organized HVAC Service Coordinator to join our team! This role supports daily service operations by managing preventive maintenance contracts, scheduling service calls, coordinating technicians, preparing repair proposals, and maintaining accurate customer and service records. This role serves as the main communication link between customers, technicians, and internal departments to ensure efficient service delivery and high customer satisfaction.

Duties

Set up and renew service contracts and maintain preventive maintenance (PM) records.
Schedule PM services and service appointments, tracking progress through completion.
Create and manage work orders, ensuring required materials are properly listed and staged.
Communicate with customers regarding scheduling, service updates, and invoicing.
Prepare invoices and assist with service-related questions.
Review technician paperwork and update equipment or contract information as needed.
Create and process repair proposals and order required parts/materials.
Follow up on outstanding proposals and contract renewals.
Answer incoming calls, manage voicemails, and provide customer support.
Dispatch technicians and maintain scheduling calendars and on-call schedules.
Maintain accurate customer records and approve completed work orders.
Perform other related duties as assigned.

Skills

Excellent communication skills, both verbal and written.
Strong interpersonal skills with the ability to build rapport quickly.
Organizational skills and attention to detail to effectively manage follow-up tasks.
Ability to work independently and as part of a team in a fast-paced environment.
1 year’s previous experience in customer service or a similar role, preferably in HVAC or service industry.
Familiarity with HVAC systems and terminology.
Proficiency in using office software (e.g. Microsoft Office Suite) and familiarity with CRM systems and scheduling software.

Job Type: Full-time

Pay: $25.00 - $30.00 per hour

Expected hours: 40 per week

Benefits: