Cold Side Commercial Kitchen Equipment Service Technician

TriMark USA • Full-time • Medford, Massachusetts, United States • $35 - $40 / hour • 3m ago

TriMark USA is the country’s largest provider of design services, equipment, and supplies to the foodservice industry. We proudly serve our customers by providing design services, commercial equipment, and foodservice supplies across a wide range of industries and business sectors. Headquartered in Massachusetts, with a history dating back to 1896, we have locations across the country that offer foodservice operators an unparalleled level of service by combining our unique design capabilities and our expert market knowledge with the purchasing strength, delivery, installation, and after-sales service capabilities of a national company. Our employees are focused on creating customized solutions for our clients to ensure they achieve their culinary goals while upholding our I.C.A.R.E. values: Integrity, Customer Service, Accountability, Respect, and Excellence. For more information, please visit: www.trimarkusa.com

Why you'll love it here!

Competitive compensation
Portal to portal pay
Overtime opportunities
Company vehicle
Company credit card for all travel expenses
Company cell phone
Medical, dental, vision benefits from Day One!
401(k) with company match
Paid time off and holidays
Ongoing technical training and certification support-CFESP prep programs, hands-on manufactures training
Tuition reimbursement for additional certifications
Career progression opportunities into a Senior Service Technician, Lead Technician, Field Supervisor, or Service Manager roles

POSITION SUMMARY:

The Service Technician reports to the Service Manager
Located in Boston, MA
Field Based - Full Time

TriMark USA is seeking a skilled and customer-focused Service Technician – Refrigeration to support our commercial kitchen equipment customers. This role is responsible for diagnosing, repairing and maintaining commercial refrigeration systems including walk-ins, reach-ins, ice machines, prep tables, and cold storage equipment.
The ideal candidate combines strong technical refrigeration expertise with commitment to safety, quality, and exceptional customer service. This role is ideal for candidates who are looking to transition out of HVAC working indoors at customer sites.
ESSENTIAL FUNCTIONS & KEY RESPONSIBILITIES

Diagnose and repair commercial refrigeration systems (reach-in coolers/freezers, walk-ins, blast chillers, ice machines, prep tables, display cases, etc.)
Perform start-up of refrigeration equipment in restaurants, healthcare, education, hospitality, and institutional foodservice environments
Troubleshoot electrical, mechanical, and refrigerant system issues
Conduct preventative maintenance to ensure optimal equipment performance and longevity
Handle refrigerants in compliance with EPA and environmental regulations
Maintain accurate service documentation, parts usage, and customer records
Communicate clearly with customers regarding repair status, timelines, and recommendations
Collaborate with dispatch, parts, and technical support teams to ensure timely resolution
Maintain service vehicle inventory and tools
Follow all safety procedures and company standards

REQUIRED QUALIFICATIONS:

1-2+ years of experience servicing commercial refrigeration systems
Experience in commercial foodservice equipment
EPA Universal Certification (required)
Strong understanding of refrigeration cycles, controls, and electrical systems
Ability to read wiring diagrams and technical schematics
Experience with common brands of commercial refrigeration equipment
Valid driver’s license with acceptable driving record
Ability to lift 75+ pounds and work in confined or high-temperature environments
Strong problem-solving skills and independent work ethic

PREFERRED QUALIFICATIONS:

CFESA certification
Basic hot-side equipment knowledge (a plus)
Experience using service management software/mobile dispatch systems

CORE COMPETENCIES:

Technical troubleshooting excellence
Customer-first mindset
Accountability and ownership
Time management and prioritization
Safety and compliance awareness
Team collaboration

#MKIndeed

The range provided represents the national average pay range for this position and is considered to be a general guideline. Pay for this position will reflect the candidate’s unique qualifications and may be higher or lower than the range provided based on employee geographic location. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other local, state, and federal law.

In addition to base salary, this role will be eligible for participation in TriMark’s’ benefits programs, including medical, dental, vision, 401K (with employer match), etc. Leadership positions may also qualify for participation in bonus programs commensurate with role and scope of responsibility.

TriMark’s commitment to diversity, inclusion and belonging is a purposeful mission of strengthening our organization and those we serve by uniting the unique and beautiful differences of our employees. This mission is instilled in the fiber of who we are as a company, setting the standard for our industry. We are committed to promoting diversity, inclusion and belonging through sharing, education, and experiences.

TriMark USA provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to [email protected].

Scam Alert: TriMark will never ask an applicant for their social security number or to make a payment related to a job application or job offer, or to pay for workplace equipment. Further, all communications with TriMark recruiters will come from an e-mail address ending in TriMarkUSA.com. If you have any concerns about the legitimacy of a job posting or recruiting contact, please contact [email protected]