HVACR Senior Service Coordinator

Douglas Taylor Air Conditioning & Refrigeration Inc • Full-time • Largo, Florida, United States • $18 - $24 / hour • 3m ago

The Senior Service Coordinator is responsible to lead the HVACR service team to install, maintain, and repair clients HVACR systems and equipment. As the Senior Service Coordinator, you must routinely collaborate with technicians, service coordinators and other supervisors to guarantee accurate and timely service, repair, or replacement while ensuring complete customer satisfaction. Senior Service Coordinators must communicate directly with customers, vendors, and suppliers to obtain or provide information on service related jobs.

The Senior Service Coordinator directs the daily operations of the HVACR Service Department by successfully performing the following tasks, duties and responsibilities:

- Provide exemplary customer service at all times; maintain customer satisfaction and long-term relationships.

- Coordinate the service team in regards to scheduling and sourcing parts to ensure timely repairs, ensure detailed notes are recorded in the software program for every call clarifying status of call and/or pending items.

- Keep customer's informed of product or part availability and make recommendations for repair/replacement.

- Promote growth of the service department/company; prepare maintenance agreements, and customer estimates/proposals.

- Handle customer complaints or concerns quickly and professionally in order to maintain good customer relations.

- Maintain relationships with vendors and suppliers.

- Oversee the service coordinator, to fully cover duties/responsibilities in absence of the Senior Service Coordinator to include creating estimates/quotes, ordering parts and handling warranty.

- Verify warranty status (if applicable) and factory guidelines for warranty service and/or parts warranty. Provide all pertinent information needed to file and be paid for warranty claims.

- Create on-call schedule and distribute to service employees and management. Participate in the on-call phone rotation, retrieve and dispatch emergency service requests.

- Utilize service software to prepare work orders, purchase orders, set up new customers, quotes, PM Agreements and obtain information on inventory.

- Conduct and participate in meetings as required for training, evaluation, general information and safety communications.

- Participate in preparation of technicians performance appraisals, reviews and for setting improvement goals per company requirements.

- Review work orders and time reports for accuracy and to ensure timely cash flow and to maintain minimal accounts receivable.

Applicants must be able to pass background check, drug screening and have reliable transportation to/from work.
Equal Opportunity Employer and DFWP

State License CAC-1813709

Job Type: Full-time

Pay: $18.00 - $24.00 per hour

Benefits: