Description:
Provide service and customer support during field visits related to warranty and product installation.
Job Responsibilities/Key Accountabilities
-
70% travel for installations (travel expenses and per diem included)
-
Lead all activities related to field service work.
-
Maintain compliance with all applicable state and federal laws within OSHA, EPA, and labor laws.
-
Follow all rules established by the site.
-
Coordinate activities with customers and their contractors while on site.
-
Perform supervisory activities with site installations.
-
Document and record all field service activities.
-
Perform activities to install or repair electrical, mechanical, paint, or fabricated systems.
-
Use hand tools, powered tools, work at heights, use personal lifts, etc.
-
Be the point of contact with customer with new or ongoing issues.
-
Maintain service vehicle.
-
Manage on-site employee performance, resolve concerns, and communicate clearly with Field Service Manager.
-
Train employees in new responsibilities and assist in production-related duties when needed or when not traveling.
-
Interface with other shop supervisors, staff, production management, production supporting design engineers and management.
-
Follow all established quality guidelines.
-
Maintain a clean and orderly work area.
-
Perform manufacturing and maintenance duties between field service trips.
-
Perform additional duties as requested.
Licenses/Certifications:
-
Complete and maintain the 30-hour OSHA certification.
-
Valid driver’s license.
Requirements:
- Minimum 2 years of mechanical experience, ideally in manufacturing or metal fabrication (electrical experience also preferred)
-
70% travel for installations (travel expenses and per diem included)
-
Excellent communication skills – ability to communicate effectively with all levels of employees, vendors, other departments, and customers.
-
Desire to build strong team, coach and develop employees.
-
Strong computer skills including use of Excel, Word, PowerPoint, and job cost/inventory control software systems.
-
Ability to read, understand and interpret structural and electrical drawings.
-
Strong knowledge of heavy steel fabrication, welding, sheet metal and industrial painting, electrical processes, rigging, and transportation.
-
Proficiency in current processes used within the production environment.
-
Willingness to develop skill sets to understand all aspects of manufacturing.
Educational Requirements/Degree(s)
High school education preferred.
