HVAC Service Manager (TGL / Turnover)

J. Blanton Plumbing • Full-time • Northbrook, Illinois, United States • $100,000 - $120,000 / year • 3m ago

About the Role

We are seeking an experienced Service Manager to lead, train, and develop our plumbing service technicians with a strong focus on technician-generated leads (TGL) and turning service calls into revenue. This role is ideal for someone coming from an HVAC background who has experience training technicians, driving performance, and increasing sales through service.

While this role is within plumbing, we are specifically looking for someone who understands how to build a strong service-to-sales culture and can apply proven HVAC training and lead-generation strategies to our growing team.

Key Responsibilities

Training & Development

Train and coach plumbing service technicians on generating technician-generated leads (TGL)
Teach technicians how to properly present options and turn service calls into sales opportunities
Conduct ride-alongs and in-field coaching to improve performance
Build and implement training programs focused on communication, lead generation, and closing

Sales & Performance Management

Drive revenue growth by increasing technician-generated leads and conversion rates
Monitor KPIs, technician performance, and overall team results
Help technicians improve their ability to present and close service opportunities
Work with leadership to align on sales goals and performance expectations

Leadership & Strategy

Build and reinforce a strong service-to-sales culture within the plumbing division
Identify performance gaps and implement strategies to improve results
Help recruit, train, and develop service technicians into top performers
Establish best practices for TGL, turnover, and customer experience

Requirements

Background in HVAC service, training, or service management strongly preferred
Experience coaching technicians to generate leads and convert service calls into sales
Strong leadership and field coaching experience
Proven ability to improve technician performance and revenue
Excellent communication and ability to influence field teams
Management experience preferred

Ideal Candidate

HVAC Service Manager, Trainer, or Lead Technician looking to step into a leadership role in plumbing
Strong understanding of TGL, turnover, and service-driven sales
Comfortable working hands-on with technicians in the field
Passionate about coaching, developing, and building high-performing teams

Benefits

Competitive compensation with high earning potential
Medical, dental, and vision insurance
401(k) with company match
Paid time off to recharge and rest
Be part of a growing, forward-thinking company redefining what home service sales can be