Dispatcher

AA Service Co. Heating, Cooling, and Plumbing • Full-time • Northbrook, Illinois, United States • $32 - $40 / hour • 3m ago

Come join one of the Fastest growing Home Services companies in IL!

Dispatcher

Pay: $23-27/hr

Are you ready to take your career to new heights with a company that truly values your potential?

Imagine working in an environment where your growth is a priority. At AA Service Co., we don't just offer jobs; we offer a pathway to success, fulfillment, and extraordinary opportunities. We place and emphasis on providing exceptional training and development programs, ensuring you have the tools and knowledge to excel. Your dedication and hard work are not just noticed, but celebrated and rewarded, giving you the recognition you deserve. At AA Service Co., we nurture your skills and provide the support you need to reach your full potential.

Great pay that rewards you for your success? We have that too!

Top tier benefits for you and your family at an affordable cost? You got it!

The Plumbing Dispatcher is responsible for coordinating and scheduling a team of field service technicians in a fast-paced service organization in the Plumbing/HVAC industry. The position is responsible for maintaining an organized daily workflow, working with company resources to respond to customer requests, and ensuring that company revenue goals are achieved.

Responsibilities and Duties

· Daily scheduling of field service technicians.

· Direct interaction with customers in need of service.

· Answer in-bound calls.

· Make outbound calls to schedule service and solicit customers for future business.

· Review service reports to ensure proper billing and field procedures.

· Sort and classify service reports for entry into accounting software.

· Maintain customer database.

· Provide BEST IN CLASS customer service.

Qualifications and Skills

This position is a great opportunity for someone with an interest in operations, customer service, or a future in management. Candidates must also have the following:

· 3+ years of Successful Dispatch Experience.

· 5+ years of Successful Customer Service Experience.

· Plumbing experience

· 4-year college degree is a plus .

· Desire to achieve goals, both personal and professional.

· Hard work ethic and willingness to work long hours (including nights and weekends as needed).

· Strong team mentality.

· Experience in a customer service role where the phrase “customer first” was practiced daily.

EOE M/F/V/D

#HP1O

Job Type: Full-time

Benefits: