Inside Sales Support

Thermaflex • Full-time • Abbeville, South Carolina, United States • $18 / hour • 3m ago

Thermaflex is looking for a positive and professional candidate to join our team in Abbeville, SC as Inside Sales Support. In this role, Inside Sales Support will be our customers’ first point of contact responsible for delivering a best-in-class customer support experience, and will act as a liaison, providing the best possible service to the HVAC market customer base with the purpose of driving sales growth.

Essential Functions:

Processes orders from customers and sales representatives, as well as input data into the company computer platform.
Work with inbound and outbound phone calls, emails, and other forms of communication to address the needs of our customers.
Assure timely delivery of orders by working with other departments on a daily basis.
Performs routine clerical support duties to assist the Customer Service department and Sales department.
Help facilitate, analyze, and resolve customer issues.
Provides information per customers’ requirements via telephone, email, and written information to existing and potential customers with management approval.
Provide solutions, recommendations, and product information with a sense of urgency, positivity, and empathy.
Informs manager of problems with meeting customer requirements.
Handles customer complaints, literature requests, and directs returned goods to appropriate personnel for evaluation.

Education:

Associate degree or bachelor's degree

Skills:

Ability to work in a fast-paced environment and handle multiple requests simultaneously
Computer literacy: Microsoft Word and Excel Required, PowerPoint and Outlook preferred
Strong Organization & Time Managements Skills
Strong Data entry skills
Exemplary communication skills, both verbal and written
Outstanding telephone skills, clear, pleasant voice
Good diplomatic skills and tact during stressful situations
Positive, friendly, and professional image
Strong desire and passion to help people

Job Type: Full-time

Pay: From $18.00 per hour

Benefits: