Plumbing Service Technician

Hoover Electric Inc • Full-time • Troy, Michigan, United States • $25 - $40 / hour • 1m ago

Description:

At Hoover, we’re more than just a home services company – we’re a community. Where we are proud to be a trusted local business that’s rapidly growing; thanks to our commitment to quality work, exceptional employee satisfaction, ongoing support and training we offer our team.

We’re looking to continue our growth by adding a new Residential Service Plumber who is both skilled and customer focused!

At Hoover – where we take care of our employees like family and deliver the quality our community depends on. You get more than just a paycheck you get the chance to take your career to the next level.

What We Offer:

Competitive Pay – $25 - $40 DOE
Comprehensive Benefits Package:
Medical, Dental, and Vision Insurance
Prescription Drug Benefits

Employee Assistance Program (EAP)
Company-Matched 401(k) Retirement Plan
Short-Term and Long-Term Disability Coverage
Company provided uniform, iPad, gas card and vehicle
Paid Time Off and Vacation
6 Paid Holidays
Biweekly Pay
Life Insurance
NB Fitness Discount
Ability to dispatch from home
Consistent Weekly Work Schedule
Ongoing Weekly Training – Enhance your skills both technically and professionally

What needs to be accomplished:

While technical skills are essential, success in this role hinges on your ability to earn trust, communicate clearly, and deliver long-term value to homeowners.
Diagnose, troubleshoot, and repair residential plumbing issues efficiently and accurately
Educate homeowners on technical information, solutions, and recommendations
Proactively recommend upgrades, preventative services, or improvements such as tankless water heaters, filtration systems, or service plans
Perform thorough whole-home safety inspections (60–90 minutes per visit)
Prepare accurate service quotes and invoices using company software (ServiceTitan)
Participate in ongoing technical and customer service training to improve customer communication and technical expertise

What success looks like:

Complete 3–4 service calls per day
Achieve a 70%+ conversion rate on recommended services
Conduct comprehensive safety inspections on each call
Contribute to membership plan sales
Maintain a monthly callback rate of under 3%
Build strong relationships with homeowners and deliver 5-star customer experiences

Traits that we Admire:

Accountable: Positive and reliable with a strong work ethic
Professional: Excellent communication and customer service skills
Coachable: Team-oriented, humble, high energy, with a willingness to learn
Integrity: Commitment to quality workmanship
Organized: Keep work areas and company vehicle, clean, organized and well maintained.
Sales: Comfortable presenting solutions and educating customers on system upgrades
Technical Expert: Strong diagnostic and problem-solving skills
Entrepreneurial: Willing to ask for the business and commitment to doing the job right the first time

Requirements: