Senior Field Service Technician
Location: North Chelmsford, MA (Remote + Field-Based | New England Region)
Overview
We are seeking a skilled and motivated Senior Field Service Technician to support customers throughout the New England region. This is a field-based role working from home and traveling to customer sites, with approximately 70% of work within a 50-mile radius of the North Chelmsford, MA office.
This role involves troubleshooting, maintaining, and repairing advanced industrial equipment, including refrigeration systems, electrical systems, and environmental test chambers.
Why This Role Stands Out
- Company van provided
- All travel expenses covered
- Overtime and travel per diem
- Field-based autonomy with strong team support
- Exposure to complex and advanced industrial systems
Key Responsibilities
- Senior Field Service Technician Troubleshoot, maintain, and repair electrical and refrigeration systems on-site
- Diagnose, repair, certify, and recalibrate industrial equipment to factory specifications
- Serve as a technical escalation point for complex system failures across mechanical, electrical, and controls systems
- Program and integrate PLCs into industrial and test chamber systems
- Work with RS-232, RS-485, and IP-based communication protocols
- Interpret system data and performance trends to identify issues and optimize performance
- Perform mechanical and electrical tasks including assembly, leveling, diagnostics, and repairs
- Support system-level troubleshooting across hardware, software, and network components
- Respond to service calls with timely and effective solutions
- Develop or modify machine-related software and control systems
- Perform copper brazing and piping repairs
- Collaborate with engineering teams on testing and new product development
- Conduct warranty troubleshooting and repairs
Qualifications
- Strong experience with commercial and industrial HVAC systems (RTUs, chillers, boilers, split systems)
- Advanced electrical troubleshooting skills, including reading schematics and diagnosing circuits
- Refrigeration expertise, including charging, leak detection, and EPA compliance
- Experience with controls and automation systems, including PLCs and BAS/BMS
- Knowledge of cascade or multi-stage chiller systems preferred
- Experience with airflow design, ductwork, and system balancing
- Hands-on skills including brazing, soldering, and welding
- Experience with preventive and predictive maintenance
- Strong computer and communication skills
- Ability to work independently in a field-based environment
- Valid driver’s license with a good driving record
Requirements
- U.S. Citizen (required for access to certain job sites)
- Ability to pass a background check and drug screening
- Must have a personal credit card for booking travel (company card provided for expenses)
Compensation and Benefits
- Competitive salary (based on experience)
- Overtime eligibility
- Company vehicle provided
- Medical, dental, and vision coverage (United Healthcare)
- 401(k) or Roth IRA with 40% company match on the first 5% contributed (eligible after 1 year)
- Life insurance (1x annual salary)
- Long-term disability insurance
- Tuition reimbursement
Time Off
- 2 weeks vacation
- 5 sick days
- 11 paid holidays (subject to annual review)
Why Join Us
This is an opportunity to work in a collaborative environment where your technical expertise is valued. You will gain exposure to a wide range of complex systems while maintaining independence in a field-based role with strong organizational support.
#INDHP
Pay: $50.00 - $60.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
Application Question(s):
- Must be a US CITIZEN, pass a background check, and have a credit card to book rental cars - answer yes or no
Experience:
- HVAC: 5 years (Required)
- Chillers: 3 years (Required)
Willingness to travel:
Work Location: On the road
